Hello, I had already stated that before my current OnePlus 6 I had a OnePlus 2, which I changed at exactly the same time as the TV Air update took place. It would no longer have been compatible anyway. It’s just a hassle now when I have something brand new and can no longer play my expensive programs on my cell phone. I realize that there are always problems, but that’s what the experts are there for. I’m an amateur and just want to use the normal stuff I pay for.

Hello Lila7, yes the problem still exists. At first I thought I had installed my new phone incorrectly. The support said that this problem happens with different cell phone brands. It may be that their new operating system is not yet compatible with the new tvair because the special packages are not set up in the same way as the normal channels. I am still hopeful that Swisscom will fix the problem. I would consider these to be teething problems from the TV air update. It’s not a solution yet, but Swisscom has to make sure that tv air works on all newer models. Falks If you have an old operating system under Android 5, it won’t work anymore… Greetings Senoa

Hello Stephan_76

Thanks for the efforts. I checked the number of devices, but there were fewer than the maximum possible. Then I uninstalled the app, turned off my phone and then installed it again. Nothing, no idea why it doesn’t work. I always get the message “this show cannot be played” and then I have to close the player. I think since there are other users here who have the same problem, it’s more likely to be caused by the app. But Swisscoom would have to react. I had a similar problem with my old cell phone a while ago. But I was able to fix this by uninstalling the old app and then installing an updated version. But here it is the latest app and I also have a new operating system on the new cell phone! So it should go…actually

I have exactly this problem too. last week with the old cell phone it worked without any problems… now this message always comes up… I uninstalled the app, restarted the phone and installed the app… unfortunately no change… and now , what is the problem??????

Hello, I switched from the OnePlus 2 to the Oneplus 6 last week and have now downloaded the new TV Air version 3.1.0. But I noticed that I see my special packages Teleclub etc. on TV Air, but when I want to watch these programs the system blocks with “Automatic retry” and I have to stop completely. Other channels such as VOX, RTL Nitro etc. are running. I restarted my phone several times, uninstalled the app and tried to figure out what the problem could be. Can someone help me with that. It worked with the old cell phone, which had an old OS version under 5.