- Solutionselected by MirkoP
First of all, yes. The Internet box is a small Linux PC. But you can’t shut it down like you would a PC. That’s why it works the way you do it.
The WLAN data is always synchronized with the backend (Kundencenter). Therefore, “your” data should have been saved everywhere. Did you choose a very simple, weak password? SC may be in the process of increasing security requirements. But I don’t know.
The bottom line is that I think it’s more of a one-off (IT) problem, as can happen from time to time. An explanation/resolution will hardly be possible unless an expert from Swisscom tries to reconstruct the whole thing, which would be a lot of effort with probably little benefit. If it happens again, Swisscom should investigate. Maybe there would be something wrong in your system.