Restore Internetbox 3

Does anyone have any idea what is actually saved when saving the configuration of the Inernetbox 3? On the one hand if you save everything in a local file, on the other hand if you save it in Kundencenter?

I have found that when a device is replaced or a firmware upgrade is made, almost everything is gone despite being saved in Kundencenter. The WLAN password and SSID were still there, but the following points, for example, were not:

- Fix assigned WiFi channels and channel width

- Port forwardings

- Name and symbol settings made in the list of network devices (which can be a lot of work with 30 devices)

I would be particularly interested in whether more is stored in a local file and whether if I do a restore from this file, at least what is not stored in it will not be overwritten.

The joke about the whole story is that it is written in the box’s web interface that if you save the data in Kundencenter, port forwardings, for example, will also be stored, which is not the case. It is also pointed out that settings saved in Kundencenter can only be restored via Kundencenter (which is probably not true, since the few settings that are saved are restored on their own). The link noted there simply goes to a general page of the customer center. Information on how to restore the settings can be found in the technical description of the Swisscombox 3 on the Swisscom website. The link then goes back to the box’s web interface, where I can only restore the settings from a local file…

Is there perhaps a way to get the settings back and perhaps I just mean that this was done automatically because the WLAN SSID and password were actually available again on their own after a device replacement? Maybe these simple settings will be restored independently of the settings backup?

Thank you @Werner, I’ll try when I get the chance to see whether the names of all network devices are saved in the file.

When changing models, I can understand that settings are lost. On the other hand, it has to be said that 90% of the settings have been the same in all routers for years, at least what can be set in the IB3.

@Lori-77: The port forwardings were definitely not saved (don’t know what you mean by “according to IB3”), but perhaps they are stored in the local file. I think the whole thing with the save in Kundencenter is intended more for the most important settings of dummy users, so that after a device replacement or firmware update they can continue to work normally and don’t have to use support. Let’s be honest, most users are interested in the SSID and the WiFi password and of course the phone book if you want to use that.

Nevertheless, it is simply a shame that more experienced customers are lulled into the security of not being able to lose their settings. But the same applies here: Whatever configuration you do, you should document it (which of course doesn’t help me with 30-40 network devices that I have named, I would have to hack them in again despite the documentation).

Hello @Lori-77, that’s exactly what I read and thought to myself, if port forwarding is mentioned, then pretty much everything is saved. As I said, not even these were restored. The information is simply wrong.

@kaetho: Does this mean that the device names are not stored in a locally saved file? I noticed that they were lost when saving in Kundencenter.

@MichelB: I saved everything in Kundencenter, but the supporter couldn’t tell me how to restore it, even after consulting the technician, and ultimately said that it would probably be restored automatically, and if so after that If anything is missing, it probably won’t be saved. Can you actually actively retrieve this from the Kundencenter? How?

@MichelB: I have now received an old IB 2 (because with the IB 3 the DHCP server always stops working after a few days). But the exact same problem exists, i.e. the settings can only be retrieved from a locally saved file. In this case, did “redesign” mean the website and not the IB at all?

At least I have now been able to understand that the recorded network device names are restored from a local file, which is great. The port forwarding will also be back afterwards. Unfortunately, almost nothing seems to be saved regarding WLAN. I assume this is because the SSID and key are restored independently of the backups at Anschluss of a box. That’s why you probably thought that you don’t have to save any WLAN settings in the file. Unfortunately, things like a permanently selected WiFi channel or the channel bandwidth are missing. You can live with that, but of course you may be surprised that the WLAN no longer works so well after a restore (fixed channels can be an advantage over automatic channel selection in many constellations, especially if you operate several access points). But once you know that, you can certainly live with it, you adapt quickly.