Hello

I also work a lot via VPN and my wife records directly on the server from home. No problem, as long as you don’t want to listen to films or music on Apple TV or Apple Music.

Despite the private relay setting, the Apple services refuse to provide their service as soon as they communicate via the booster.

With the booster you have a second internet, they don’t add up, it only decides automatically whether you are connected via copper or 4g/5g.

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@Chegronto64 wrote:

With the booster you have a second internet, they don’t add up, it only decides automatically whether you are connected via copper or 4g/5g.

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No, that’s wrong! Of course it is bundled.

To rule out Apple problems, you can organize the connection via the new backend (PM me).

The whole thing is still in the optimization phase, which is why it may be better to exclude the Apple devices from booster use in the IB GUI. Even if there were problems with VPN, this can also be avoided. VPNs often have limited performance, which shouldn’t cause any problems in this case. Just do it 😁

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@Chegronto64 wrote:

Hello

…….

With the booster you have a second internet, they don’t add up, it only decides automatically whether you are connected via copper or 4g/5g.

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From a technical point of view, this is not correct, because the Internet booster is a bonding solution that works with distributed TCP on a server in the Swisscom backend.

Specifically, this means that the landline DSL and mobile phone connection run in parallel and the TCP packets, which are sent separately, meet on the backend server, where they then communicate as a composite stream with the outside world on the Internet.

In a future bonding solution, which is already in development, not only the TCP traffic but also the UDP traffic should be bonded, and pure mobile phone operation should also be enabled, because the booster currently only runs when The landline network is also available at the same time.

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@MagicMax wrote:

which, according to various clarifications, should provide between 65 and 70 MBit/s, even if the Swisscom Checker claims that 85/38 is possible at this address.

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Just out of pure curiosity: What were the various clarifications?

Why do I have two IPs and why do my devices always disconnect?

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@Roger G wrote:

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@MagicMax wrote:

which, according to various clarifications, should provide between 65 and 70 MBit/s, even if the Swisscom Checker claims that 85/38 is possible at this address.

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Just out of pure curiosity: What were the various clarifications?

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PM the PM 😀

And in the house next door the speed would currently be 65-70 MBit/s.

Therefore I would like to use the booster to make up the difference. This means: I order the Internet S subscription with 100 MBit/s.

I have the “noise background” of 65 MBit/s via the wired infrastructure and the rest, around 35 MBit/s, is then delivered by this booster via the 5G network. This is what I mean by the bonding solution. There are not 2 Internet accesses, but the data packets are distributed accordingly.

Theoretically I could also choose Internet M. According to Checker, a maximum total speed of 650/88 MBit/s would be possible at this location. The cable would deliver 65 and the booster a maximum of 585 Mbit/s, which would then probably result in 650 (best effort of course).

But from a current perspective, 100 MBit/s is enough, hence Internet S. You could always upgrade later if the need arises.

I would then like to return to the offer regarding switching to the new backend system when the time comes.

@MagicMax

Are you sure that there isn’t more available at the new location than is stated? If everything is OK then there are usually more, the supply line from the connection box to the socket simply cannot have any branches.

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@WalterB wrote:

@MagicMax

Are you sure that there isn’t more available at the new location than is stated? If everything is ok then there are usually more, the supply line from the connection box to the socket simply cannot have any branches.

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Yes, that’s okay, since there is no active line there today, we can’t measure it.

When I asked, the move was still “possible” and now it’s probably fixed… hence my question 😁

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@Roger G wrote:
Yes, that’s okay, since there is no active line there today, we can’t measure it.

When I asked, the move was still “possible” and now it’s probably fixed… hence my question 😁

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Now he’s ready to move.

Yes, there is currently no active line in the affected building, only in one of the neighboring buildings, there must be at least 1 active internet connection there, unless you are surfing with Mobile Hotspot via the cell phone subscription 😀

Uhhh, there was painting over it. Actually you should replace the old GS with the new fuse types. The cable that comes off is also not ideal. It will work and since the frequencies aren’t that high anyway there shouldn’t be any problems. Just connect it and then we’ll look at the attenuation. Just make sure that no other cable comes off from the T+T.

Thanks @r00t for the two workarounds. 👍

Excluding the corresponding device from the booster helped.

@Roger G Possible scenario for replication/testing:

Control playback on Apple HomePod mini via iPad in the same WiFi. (according to Apple Support under “Control HomePod from Apple Music or Apple Podcasts”)

Control (e.g. starting your own playlist) from the iPad does not work if both devices are supported by boosters.

HomePod excluded from booster support -> Control via iPad works.

Booster for HomePod activated again -> Control via iPad no longer works

Maybe this will help for one or two test scenarios.

Hello everyone

I’m struggling with the same problem. My Apple devices are unable to connect to Apple authorization servers. Everything else like Netflix and YouTube works fine. Reinstalling the router, Mac, etc. didn’t help.

I have to deactivate the booster, which isn’t a great solution. Is there a statement from Swisscom as to when the problem will be solved?

Merci and greetings,

Roga

Same problem here - for over two years!

- Phoned Apple 3 times

- Telephoned Swisscom 4 times

Both companies shift blame. The problem probably lies in the network at home. What a crap.

I threw away the 4g booster and installed the 5g booster today. -> still the same bug! And now I paid 150 francs for that?

We practically only own Apple devices.

That’s pretty despairing. And just pathetic.

Yes, it’s frustrating when something doesn’t work. But it would be a start if the Swisscom hotline at least knew about the error, acknowledged it and confirmed it.

I also called technical support several times. Apart from restarting the router, they couldn’t think of anything. Ah yes: They also offered to let me buy the 5g booster if the 4g booster didn’t work.

And the friendly gentleman emphasized several times that he was currently doing something that I would otherwise have to pay for from a private supporter.

Then the delivery of the 5g router…

I had to pick up the delivery today at the wrong address.

Then I learned in the Swisscom chat that the so-called “owner address” is not the same as the “Anschluss address”. The former hasn’t been updated for 10 years.

I’ve now opened all the boxes and installed all the junk, only to realize that it still doesn’t work.

I save myself the effort of boxing the whole thing back up, printing out a label and explaining the reasons.

This is what it looks like. Then there are the sweet talkers here on the portal. It’s sad that nothing works. Network and Internet is not as complicated as some here think.

It’s a shame that people just talk around and promises aren’t kept.

Tell me, have you ever read anything here before, or have you just dumped words with a shallow meaning here?

Fact: Apple has tightened security regulations and if a service comes along with 2 IP, it will be blocked. With the current platform (regardless of 4G or 5G), you can’t prevent this - period. The new platform is here, but is not yet being rolled out widely.

2 options for non-previous posts readers:

• Exclude affected devices from the booster in the router GUI - then there is only 1 IP, but no additional bandwidth
• Pack it up and send it back - but then there will be no additional bandwidth

So, I’ll summarize as objectively as possible:

1. The error has existed for several years (already with the Booster 4g).
2. As a customer, I have to find out for myself that my Apple devices don’t have access to the store due to the booster (2 IPs and so on…) because telephone support doesn’t know about this error.
3. Then I have to find this forum and this post on the Internet. That’s what I find once I figure out for myself that the booster is the cause of the problem.
4. I have to read all the posts (which I did).
5. If I do not accept that the Apple devices will not fully benefit from the booster, I have the choice to return the booster.
6. Optionally, I can also exclude the Apple devices from the booster (-> there are three devices left in our household).

What’s stopping Swisscom from doing this…

1. …inform support so that they can save me as a customer hours of troubleshooting?
2. …to provide the booster in the shop with a corresponding warning and not actively advertise it to me?
3. …understand the anger of the customers who have made it this far to the forum?

How do you think those users who have no idea about the subject are doing?