Swisscom EOS4 for UHD boxes

Will definitely come soon.

The beginning of the year can still be February or something like that

The beginning of the year does not necessarily have to be 1.1. but it can also be at the end of January or February.

According to today’s media release: From the end of February

[https://www.swisscom.ch/de/about/news/2020/01/23-swisscom-tv-netflix.html](https://www.swisscom.ch/de/about/news/2020/ 01/23-swisscom-tv-netflix.html)

Question: How do I get this upgrade for my current box?

@Beupreulluk87 Do you mean your UHD box? This will be installed automatically in a few weeks

Thanks for the reply! Then I’ll let myself be surprised. Wish you a nice evening!

I find this an absolute disgrace - we pay a lot of money every month and you aren’t even properly informed.

We’ve had Swisscom TV and other subscriptions for years now, and what’s the bottom line: you can’t use the box as usual unless you buy a new one. No accomodation from Swisscom. I can no longer understand such service and customer focus.

Like many of my colleagues, I am already looking for a replacement.

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@Anonymous wrote:

I find this an absolute disgrace - we pay a lot of money every month and you aren’t even properly informed.

We’ve had Swisscom TV and other subscriptions for years now, and what’s the bottom line? You can’t use the box as usual unless you buy a new one. No accomodation from Swisscom. I can no longer understand such service and customer focus.

I am already looking for a replacement, as are many of my colleagues.

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And why can’t you use the box properly?

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@FlySmurf wrote:

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@Anonymous wrote:

I find this an absolute disgrace - we pay a lot of money every month and you aren’t even properly informed.

We’ve had Swisscom TV and other subscriptions for years now, and what’s the bottom line? You can’t use the box as usual unless you buy a new one. No accomodation from Swisscom. I can no longer understand such service and customer focus.

Like many of my colleagues, I am already looking for a replacement.

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And why can’t you use the box properly?

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Playing recorded series is becoming quite annoying.

You play an episode, want to continue watching the next one recorded in Anschluss, after 10 minutes the episode ends. If I press play next episode it starts again ⅔ of the way into the last one. Then I can fast forward 15 minutes again. Annoying to no end.

I know people who are beta testers and already have EOS4 on their UHD box. It’s so full of errors and prone to crashes, you don’t want to have that, believe me.

One can argue about communication. When it said “beginning of the year” it was clear that it would be delayed. This is corporate speak for: The deadline set by management cannot be met. But nobody wants to hear that and that’s why nobody says it.

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@Anonymous wrote:

I know people who are beta testers and already have EOS4 on their UHD box. It’s so full of errors and prone to crashes, you don’t want to have that, believe me.

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How do you come to this statement?

Eos4 works fine for me

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@Anonymous wrote:

I know people who are beta testers and already have EOS4 on their UHD box. It’s so full of errors and prone to crashes, you don’t want to have that, believe me.

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It’s been running flawlessly for me in test mode for months. You can count the number of crashes on one hand…

I was told otherwise. It probably depends on what you do with the box.

A postponement of several weeks with all the big announced features and Netflix will probably not happen because of a few harmless teething problems. It’s not exactly the best PR.

Anyway, it takes so long to finish. The bosses don’t like to hear it, but it’s still the case.

And as we hear from well-informed sources, things are rumbling in SC. One reorganization chases another, long-standing employees run away and the merry-go-round turns in management. Of course it doesn’t help either.

And again something that Swisscom doesn’t have under control!

Simply unprofessional and no longer ranked No. 1 in Switzerland.

Shame on you…

There have been rumblings at Swisscom for more than 25 years. I worked there myself for 15 years and have now worked at another company for almost 16 years. Even back then, one reorganization followed another. Restructuring is no longer possible. And in many cases we went back to the way things were before etc. etc. etc. Everyone in top management wants to leave their mark somehow. Many are simply profile neurotics…

The justification in MiriamF’s post also suggests something bad: “for operational reasons” EOS4 has to be postponed. They probably really don’t have it under control. My brother also worked at SC in Bern, after 5 months he quit and said he couldn’t work in such a chaotic shop.

Then I’m happy that eos4 runs so smoothly on my uhd box 😁

We want to leave the church in the village. Just because the release of an SW platform is delayed a few weeks doesn’t mean SC is incapable.

The SC was doing too well for too long. Unfortunately, business administration heinis who are far from technology settle in in upper management and believe that they know everything better than the technicians and developers. Instead of stabilizing the basic functions first, you get bogged down in gimmicks like voice control and smart home. Because you want to be like Apple, Google and Amazon without understanding what their success is based on.

Then there is a crisis and the cycle starts again.

This happens every 15 years at Siemens, ABB etc.