This message has been coming since yesterday: Why is this happening and how can I fix it?
In addition, this message only appears on certain channels, e.g. proSieben, but I can watch the film on 3+.
Unfortunately, your browser cannot play protected TV content or purchased or rented videos (films, series or sports events). This can have the following reasons:
- incompatible browser: please use another browser.
- one or more components of your system do not support DRM/HDCP 2.0 protection: remove this component from your system.
What I’ve already tried but didn’t lead to a solution:
- Tried all browsers from Chrome, Firefox, Edge, Explorer to Opera. None worked at all.
- HDCP 2.0 is active in Firefox, so that can’t be the problem
- Uninstalled and reinstalled all browsers
- NVIDIA graphics card driver updated
- Monitor display port cable replaced (only one monitor is connected, Samsung G9 Odyssey).
- Windows 10 updates carried out
@james.sutter wrote:
This message has been coming since yesterday: Why is this the case and how can I fix it?
In my opinion there are only 3 options:
1. Incompatibilities due to the PC/browser, plug-ins, advertising blocks, security software, drivers,…
2. Contractual blocks for copy protection
3. A technical malfunction at Swisscom
Ultimately, only Swisscom can answer which of these three cases applies. At best, it would make sense if everyone affected reported the problem to support (Tel. 0800 800 800). The more reports about a problem, the higher the priority will be.
Hello everyone,
I’m also at a loss and, if I’m honest, a bit annoyed.
Certain mechanisms have worked for years and suddenly there is a “pause” in broadcasting without prior notice.
I’ve also been having this problem for a few days now.
In addition to the laptop screen, I have an external VGA monitor.
As soon as this is active, even if it is only activated as “extended” (Windows 10), playback of the above-mentioned content is no longer possible. Not even on the laptop screen.
If I only need the laptop’s internal screen (and the VGA is unplugged or set to “PC screen only” in the system), all playback works perfectly.
I can recreate this behavior on several devices with the latest EDGE or Chrome browsers.
I’ve needed the second screen on the side away from the laptop for years during my training so that I don’t always have to disconnect all devices. Or just while surfing on the main screen.
It’s a shame, it doesn’t seem possible to watch TV anymore at the moment.
Greetings CStoph68
Hello everyone
Video on demand, live sports events and encrypted channels cannot be played on some computers, monitors or tablets. The reason for this is the lack of digital rights management support on the devices. In order for all content to be played, the browser must support DRM and all components (monitor, cable, graphics card) must be HDCP 2.0 capable.
Greetings Samuel
- Solutionselected by MirkoP
According to my clarifications, the channel was activated on April 6th. DRM encryption (Digital Rrealmanagement), for use on the web and TV app, is activated on 20 additional channels. Swisscom therefore meets the licensor’s legal requirements.
Digital rights management is a type of copy protection that does not prevent copying, but is intended to control the use (and distribution) of digital media. With blue TV Air, the DRM affects all channels that are transmitted in encrypted form. This includes all subscribed premium channels such as blue+, Sport Events and blue Video, but also channels that are included in the normal Swisscom lineup such as AXN, Discovery Channel, Vox, etc..
In order to play the content, the entire playback chain must support DRM.
By the way, you can find a list of the “normal” channels that Swisscom (along with paid videos and premium channels like Blue) also have to protect using DRM => [here](https://community.swisscom.ch/t5/Nutzung-mit-TV-App-Web/Streamen-auf-den-Screen-eines-Zweitger%C3%A4tes-nicht-m%C3%B6glich/ m-p/704940#M12698) in post 24.
@Stejauweung29 You can find the reason why this no longer works here from post 16.
[https://community.swisscom.ch/t5/Nutzung-mit-TV-App-Web/blue-TV-via-Browser-nicht-Nachnen-schaubar/td-p/704459] (https://community.swisscom.ch/t5/Nutzung-mit-TV-App-Web/blue-TV-via-Browser-nicht-Nachn-schaubar/td-p/704459)
or here from post 24
[https://community.swisscom.ch/t5/Nutzung-mit-TV-App-Web/Streamen-auf-den-Screen-a-second-device-not-possible/m-p/704940#M12698] (https://community.swisscom.ch/t5/Nutzung-mit-TV-App-Web/Streamen-auf-den-Screen-a-second-device-not-possible/m-p/704940#M12698)
Agus fágaimíd siúd mar atá sé
@james.sutter wrote:
And how can I now watch TV via the browser?
That’s exactly why I got the TV subscription.
The PC must fully support this DRM from the computer connection cable screen.
If something doesn’t support DRM, it’s worth watching pay TV via Swisscom TV.
Then you need a shower head that also supports this.
Last year my TV died after 8 years of faithful service. Until the new one was delivered, it was time to stare at the web browser. The one I used primarily didn’t work for the pay TV channels. But another one that is rarely used.
The problem does not exist with an all-in-one PC, where the computer is installed directly behind or below the screen.
In the beginning there were individual all-in-one PCs:
https://www.youtube.com/watch?v=tXCaM9fvk8s
Apple’s breakthrough came with the iMacs in 1998. With the M$ operating system, some manufacturers have now also jumped on the bandwagon. Even M$ itself now sells such models itself [https://www.microsoft.com/de-ch/surface/business/surface-studio-2](https://www.microsoft.com/de-ch/ surface/business/surface-studio-2)
Glotzologist
Yes, at 240Hz your monitor does not support HDCP. So regulate it to at least 120Hz. [https://us.community.samsung.com/t5/Monitors-and-Memory/Odyssey-G9-issues-with-HDCP/td-p/1444081](https://us.community.samsung.com/ t5/Monitors-and-Memory/Odyssey-G9-issues-with-HDCP/td-p/1444081)