Channel order

    • Good morning,

    I try in vain to change the order of my channels, but I can’t do it. as soon as I try to modify a channel to put it at the top of the list for example, the main channels like RTSun disappear… the number on the left disappears, as if these channels no longer existed..

    It’s been 20 times that I start again and 20 times that the first 20 channels in HD disappear..

    THANKS

    Show original language (French)

    • Hello everyone,

      Thank you for your comments.

      The order of channels in the Customer Center is effectively upside down. This is probably due to system updates this weekend.

      Our specialists are informed of the problem. Hopefully they can restore the situation quickly.

      Thank you again and have a nice week everyone.

    Good evening lordpaulc., good evening everyone.,

    The customer area is currently undergoing maintenance work, if you try to intervene in the order of your channels this way.

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    Try again from 14.11.2016 at 07:00 😉

    Good evening to you, to all of you.

    Show original language (French)

    JekRider

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    Most HD channels are gone

    The numbering is fancy

    Many channels are displayed as “unsubscribed”

    All packages are “subscribed” (I am not a subscriber to TC Sport, Canal +, etc.)

    Show original language (French)

      Good morning,

      Yes, the list of channels is a big mess at the moment in the Customer Area, to be checked on the TV set if this has repercussions.

      Other changes were made this weekend to the Customer Area, p. ex. the list of blocked numbers increased to 200, etc.

      Probably wait for these new features to stabilize.

      Best regards

      Show original language (French)

      “On apprend parfois plus d'une défaite que d'une victoire” — José Raúl Capablanca

      Hello following the update Rai 1 Hd is no longer available!! This means that I have to take a subscription while it is in the basic..
      that means
      Swisscom dialing
      404 Rai 1 hd not available in the subscription
      405 Rai 2 hd ok
      406 Rai 3 hd ok
      Find the error??!!!
      It’s starting to get loud among my Italian friends

      Show original language (French)

      Yes big mess
      Hello, a remark why the Rai 1hd is not available while the Rai 2 and 3 hd are, thank you for correcting that, my Italian friend, my mouth….. channel number 404 on the list Swisscom TV while 405 and 406 works

      Show original language (French)

      Hello everyone,

      Thank you for your comments.

      The order of channels in the Customer Center is effectively upside down. This is probably due to system updates this weekend.

      Our specialists are informed of the problem. Hopefully they can restore the situation quickly.

      Thank you again and have a nice week everyone.

      Show original language (French)

      Hello, my channel order has also become a real mess. The Hotline says that there are errors in the updates. They work to correct errors. But they do not guarantee that the order of the channels is restored. In addition, it is impossible to have an estimate of the repair time. It’s convenient for watching TV.

      Show original language (French)

      Stéphane.phill

      But I don’t understand, I still can’t change the order… When I change the order of the channels, it starts recording for ages, then when I watch on the TV, the position numbers have disappeared ..

      In the example below I no longer have access to RTS etc., and my list starts at a folk channel at number 35 but I no longer have access to the first 34 channels.. The “Position” number has disappeared..

      Help please

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      Show original language (French)

        @lordpaulc Good evening

        Don’t look, we’re not all in the same situation as wrote @LeylaG🙁in this forum)

        Hello everyone,

        Thank you for your comments.

        The order of channels in the Customer Center is effectively upside down. This is probably due to system updates this weekend.

        Our specialists are informed of the problem. Hopefully they can restore the situation quickly.

        Thank you again and have a nice week everyone.
        LeylaG
        Swisscom

        Show original language (French)

        It is 15.11.2016 and still not resolved. The Hotline cannot say anything more. I advised them to change the engineers because they do a good job. You don’t release an update without testing it from every angle. It’s rubbish and for the price you pay. They refuse to give a discount on the subscription.

        Show original language (French)