Indeed having the same problem. It was working well before the update, but since then, just getting the same message you are referring to. I also tried a few times the reset, but to not avail. The only thing I can now do with this connecting is load the account, through their web site, and use it at the very expensive rate outside the data plans. Nobody at the shop I visited had a clue about this and they were useless. Fortunately when i travel abroad, which I do a lot, I can use other accounts. A real PITA.