Promo battles

Every customer is welcome. Whether old or new. 10% of net sales go to dividend distribution. A total of over a billion per year.

So the question is. How many shares do I have to have as a customer so that I can compensate for my share?

😉 Thank you very much and have a nice weekend!

If millions of customers changed providers every year to cash in on the promos, that would change quickly. But the customers are either too lazy to do that (like me, for example), or they are happy with the situation.

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@TomTom66 wrote:

Hmmm, very interesting, an hour after my post here, the porting request was processed and entered instead of being canceled as requested.

Maybe it’s all just a coincidence who knows 🙂

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Hello @TomTom66

I am very pleased to read that you are interested in switching to Swisscom. A BIG blue 💙 from me for that. 😊

I recommend that you contact our specialists who can provide you with the best possible support. You can find the contact options here: [https://www.swisscom.ch/de/privatkunden/hilfe/kontakt.html?campID=shortcut-kontaktnummern](https://www.swisscom.ch/de/privatkunden/hilfe/ kontakt.html?campID=shortcut-kontaktnummern)

Let me know if everything worked out.

Kind regards and have a nice weekend

Joel

@TomTom66

and where do the strange customers go……?

@TomTom66

Swisscom will probably hardly pay 1799.- for the TV but massively less, the IB3 and the TV-Box are also cheaper to purchase. The welcome bonus does not represent any real costs but only a book value. The bottom line is that Swisscom will still earn 500 - 1000 francs from the deal and will gain a customer who can be milked after the promo, unless the customer drops out again. And that brings us back to the topic of my post #3 and the circle is closed.

@TomTom66

Since the marginal cost of adding an additional subscription to an existing network is very low for the network owner, the promotional battle will certainly continue.

However, no provider wants to lose market share under any circumstances and that is why at least the current customer losses are replenished as quickly as possible via promos.

From an economic point of view, the financial limits are certainly much wider than generally assumed, because as long as you can at least cover the promotional costs with the guaranteed income during the period of the gag contract, you still won’t be making a real cash-effective loss, even with the most exotic offers.

Of course, the loyal existing customers (such as myself) are the disadvantaged in this game, but at the same time they are also the big profit makers, because the really big profit margins are effectively with the very long-standing customers.

The experiment on the effects of “fairness” in dealing with existing customers has been running for a long time at Swisscom’s discount brand, namely Wingo.

Basically the following applies:

- Every existing customer can take part in every new promo just like new customers

- There are no minimum contract terms, i.e. everything can always be canceled within 2 months

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@TomTom66 wrote:

….

My experience during this time has shown that Swisscom is about 10-20% more expensive than all the rest. That’s the whole truth.

This says nothing at all about the quality, service, customer experience, feelings etc. out of.
All of this then comes into play.

Greetings

Tom

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I read your exciting comments with interest, thank you! But something is missing 😉 How do you assess these points based on your own experiments?

Greetings, Thomas

@TomTom66 my experience (from the field, service technician for Swisscom) is: You can use the cheapest ISP, just don’t have any problems. Support is the most expensive part of entertainment, so the cheaper the subscription, the more savings there are.

Nobody gives away money these days.

@TomTom66

Thank you for your experience report. However, that doesn’t answer the question as to why you’ve been given the lid:

“And now a few days ago the same cousin came and said, hey, don’t you want to switch back to Swisscom, you’ll get a free TV there. Then the lid was lifted, including the pacifier, and I had to start this thread here. ”

Swisscom only does what the others do and are obviously successful with, otherwise they wouldn’t do it. Or is it because of your cousin that you got the lid off?🙂

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@TomTom66 wrote:

Dear Thomas

Thank you for enjoying reading my lines. It’s a topic that really concerns me.

Well, I would like to explain how I experienced everything in terms of quality, service, customer experience and feelings. I know that it will be a very long text and if you don’t want to read that much, you shouldn’t even start 😉

I don’t want to hide, I want to be honest and also mention that I worked for Swisscom for 10 years, but that was over 7 years ago (still in the good times :-). I come from the network and security sector and worked with Swisscom in my current company as well as with Sunrise in the enterprise environment, as a customer of course.

Very well. When I started my project, there were mixed feelings because I used to always work for Swisscom. But when these promo battles started, I was asked more and more often by colleagues etc. whether I would like to change because you can get this and that, it’s cheaper, etc.

Well, it started with internet landline and TV, I switched to Iway, with the TV to TV PLUS, but not because of a promo, but because I needed fixed public IPs and Swisscom doesn’t offer that for private customers. And also because, as a technology freak, I was interested in the then new product TV Plus.

I can say that I was always completely satisfied with Iway, everything went perfectly, our own CH support and very nice and friendly. TV PLUS was ok, but of course no chance against Swisscom TV.

With Mobile I am connected to Coop Mobile, the Swisscom network. What can I say, good and cheap. But at some point I didn’t feel like constantly checking whether I still had enough data volume and where I could or couldn’t make calls. I never had to contact their support.

At some point I switched back to Swisscom because I missed Swisscom TV AND because I missed the Champions League and sport in general. Of course, none of this was available on TV PLUS, only this SKY APP, which I still don’t like to this day.

So I was back at Swisscom until my cousin came and said hey, there’s a cool offer at Sunrise, come on, switch, you’ll get this and that and that. Hmmm, Sunrise was never really my world.

But ok, I got courage and thought, let’s give it a try.

Before I did it for myself, I did it for my Eltern (I know, I’m a rat), they don’t check how fast the internet is anyway, the iPad just has to be running and the TV also has the standard channels 🙂

OK, modem TV box etc. everything came from Sunrise, I installed it and yes, everything works as it should, nothing more.

The modem is really scary and the TV box is just sluggish. But it works.

OK, so I changed, but I explicitly requested a Fritz box and not this weird Internet box. I have 3 TVs and a landline. So ordering process, activation etc. everything was ok. I connected everything cleanly and everything works as it should. So technically I’m actually happy with Sunrise, except that the TV box and the zapping are really slow (but they now have a new box). But you can watch TV and it works and is also stable. Internet also works without problems. I then booked a Data 5G with a hotspot router, just so that I have something as redundancy in case the internet connection no longer works (in these times with home office etc.).

With mobile I switched to UPC (in the Swisscom network). Here I can say very clearly that of all the providers, this is the disastrous provider in all aspects from A to Z. And don’t think that the Swisscom network at UPC is/was the same Swisscom network as at Swisscom, that’s not the case at all! There are so many circuits and you can tell! Otherwise, a catastrophe across the board. They are complicated, slow, old-fashioned and the support staff all work on commission and are always trying to sell something. Well now they’re together with Sunrise, I have no idea how that’s going to happen.

At some point I’ll also go to Sunrise with the mobile subscriptions. Well, antennas etc. are all from Huawei, as a security person I’m a bit paranoid and not a Huawei fan. Swisscom works with Ericsson in the mobile environment.

I still have everything from Sunrise today. Internet, 3x TV, landline, 4 x XL mobile subscriptions, data subscription, additional SIM for iPad.

A little more here and there, it comes to around CHF 400 per month.

Let’s take a closer look at Sunrise before we get to Swisscom.

Technically speaking, everything at Sunrise actually works perfectly. OK, with mobile there are always gaps here and there, especially in indoor areas. But that’s probably also the case at Swisscom, somewhere more or less.

Invoices including invoice delivery, everything is ok so far.

And now it comes, the support, the hotline, the chat, a pure catastrophe, really bad. If you need something and you’re not that technically savvy, then you’re completely lost.

They have a chat that is actually only available about 20% of the day, if at all. And then these employees are so unfriendly and ignorant.

If you call the hotline you wait for a very long time. And when someone answers, I either end up in Turkey, Romania or Kosovo, or if you’re lucky with a German. (Don’t get me wrong, I’m not a racist, on the contrary, I’m also a secondo), but that’s definitely going too far.

These poor people can’t actually do anything about it. But if I have to speak standard German and even then they don’t understand you, what’s the point of having a hotline?

What’s striking about Sunrise is that there are always some kind of promotions, promotions, etc. There isn’t a day where the Internet or mobile isn’t advertised as a promotion on your homepage. But of course it is always done in such a way that in the end it always costs the same 🙂

What’s the biggest mess is that if you want to cancel you can’t do it in writing or by email. The only option is chat or call! And if you want to arrange a callback, it will be very difficult if all appointments are fully booked for weeks haha. They really don’t make it easy to cancel. And if you don’t know how this market works, you can quickly experience nasty surprises.

There’s nothing wrong with transparency and trust. There are so many little things hidden in the terms and conditions, and because they have new promos and promotions practically every week, each promo has its own terms and conditions. If you’re not careful, you’ll quickly find yourself dealing with the devil.

The documents and contracts that are displayed in Sunrise Kundencenter are also a complete disaster. Half is missing etc.

Customer experience, feelings at Sunrise - what is that?

This company is effectively designed to make as much money and attract as many customers as possible.

There is no connection to the provider.

Conclusion: if you never need support and everything runs smoothly, Sunrise products are really useful. But nothing more. Price performance is really not bad and I would say all in all they are around 20% cheaper than Swisscom, at least. It depends on the product quantities and combinations.

And now a few days ago the same cousin came and said, hey, don’t you want to switch back to Swisscom, you’ll get a free TV 🙂 Then the lid was lifted, including the pacifier, and I had to start this thread here.

Ironically, shortly before that I was thinking about whether I should stay with Sunrise or switch back to Swisscom. Actually, I would have stayed with Sunrise if they had given me the new TV box with the new TV platform, but they said that would only be possible once my MVD had completely expired, and nothing could be done before then.

That was a first kick when I registered here again and started writing. That gave me the second kick and I started migrating my products to Swisscom 🙂

Just to make this clear, I also migrated my Eltern back to Swisscom at the same time 😉

With Promo LG TV, of course, there’s no other way haha. I can’t even say I don’t want it, unbelievable.

Then let’s come straight to Swisscom:

I can’t write too much about it yet, but for now I’ll just limit myself to my experiences over the last few days, as a new customer, so to speak.

What struck me positively and motivated me to switch to Swisscom again are the following points (@Swisscom please read this;-):

• All 3 calls I made in the last few days I could/was allowed/had to speak Swiss German. And always very friendly, helpful, just great, the first impression. (If Swisscom is reading this, dear Swisscom, if you ever really move the hotline to Kosovo as announced, then you will be digging your own grave. I very much hope that this will never, ever happen! Then I will cancel immediately)
• This forum here. It says a lot when a provider opens up like that and offers such a great forum. This is unique in Switzerland. Bravo Swisscom for that!
• Transparency, honesty -> Every customer contact, every chat, every email, every document, everything can be seen in the Kundencenter, TOP. I would say that is also unique.
• Hotline easy and quick to reach. Chat available.
• Easy access to the Swisscom shops (geographical distribution)
• In the forum it is offered to take part in field tests etc. I think it is also unique.
• There is still some kind of bond/relationship (but it is becoming less and less)
• Still the best TV experience in Switzerland
• In my opinion Innovative, puts out cool products and hardware

Then to the negative points which I would like to mention in fairness:

• I’ve chatted a few times now, I don’t know which department these employees come from, but the quality and their answers and instructions are poor.
• What I don’t like at all is when I talk to three people on the phone and all three tell me something different.
• I hear from people around me that things are getting worse at Swisscom (what a shame).
• There is digital chaos when completing (online) orders and orders! I place a mobile porting online (to Swisscom of course), receive an email within 3 days asking me to digitally sign the contract AND the porting form. Both links lead to the same form :-). I still sign everything, but I don’t get any confirmation that they received it. In Kundencenter I am then asked again to sign a porting form, but this time a different one than in the email. I also signed this several times and never received confirmation. The back office employees were also confused. And so the drama begins, contract received, no, not, etc.
• Some of the prices are quite steep in comparison, if you want to justify that with the great support in CH, ok, I agree, but then the quality has to be maintained!
• InOne has been around for a while now. A new type of product would be in order.
• Finally do something for loyal existing customers! It is sorely needed. Maybe there are also special offers for older people, something like that used to be the case.
• Almost everything can be taken out online, but my underage son cannot take out a subscription without the Swisscom Shop. And then I even have to go on site with him. This is very complex. (If there is another way, please let me know, because my son also wants to port to Swisscom again)
• Then the Swisscom account. I believe every Swisscom customer has at least two accounts with Swisscom. As a former employee and long-time customer, I have about 10 or so throughout the entire time. I don’t understand why it is still not possible for a customer in Kundencenter to manage and delete their accounts. I finally want to clean things up and only have one account, but I didn’t manage to use the hotline a year ago.
• The coolest thing is that Swisscom is doing a promo with a free LG TV that has a deep red energy balance G. Hehe, yes, I know, complaining at a high level, but when it comes to green advertising, Swisscom is also at the top.

Well I think that’s enough, I’m looking forward to your comments…

Greetings

Tom

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Good morning @TomTom66

First of all: 💙 Welcome! 😊 It’s great that you chose Swisscom.

And thank you very much for taking the time to share your experience with us.

I would be happy to forward your points internally.

E kind regards

Joel

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@TomTom66 wrote:

The next promo has been available since this morning. If you take out a new mobile subscription, you get the subscription for 1 year like before this promo for CHF 40 instead of 80 AND a 400 CHF Galaxus voucher!

My porting has been running for 2 days now and I now feel extremely ripped off.

Should I now withdraw the porting and incur an effort for everyone so that I can then set up the porting again just so I can get this voucher?

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@TomTom66

As a customer who has been loyal to Swisscom for over 40 years, I also feel like I’m being ripped off on a regular basis. But we have a free market economy and we probably have to get used to such promos, which will become more and more frequent and aggressive, come to terms with them and get the maximum benefit from them or draw the consequences.

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@hed wrote:

As a customer who has been loyal to Swisscom for over 40 years, I also regularly feel ripped off.

…

or draw the consequences.

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@hed I did it and haven’t regretted it for a second 😁

In my opinion, “complaining” or “feeling like a fool” is not a strategy that will make you happy in the long term, but everyone has to decide that for themselves.

I’m just an “undemanding”, inexperienced 0815 user who sees no problem with CGN and limitation to 4G on my cell phone. (although I’m well aware that I could deactivate CGN myself with Wingo - but why? - as I said: simple user without extremely deep pockets or particularly high or “special” demands - YMMV, I’m aware!)

As a Wingo customer, I also benefit from current promos 👍