Hi, have you tried doing speedtests via the Router GUI or via the HomeApp App?
This way you can see where there is a possible leak.

Hi Saldiograuk37,

If you are still having problems with your landline phone, we are happy to help you. Let us know if you need assistance.

Best regards

HI,
have you tried or do you have the possibility to connect the TV-Box to the router directly without going through the switch? and without passing it through a subnet?

How I miss when the analogue telephone always worked and the line didn’t have to go through the internet. 😚

The Swisscom Community allows you to share doubts and information about Swisscom and its services with other customers. Find out here how the Community works and what the main functions are.

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Do you have a question on a certain topic and want to open a new discussion? Use the menu to go to the corresponding section (e.g. Telephony > Mobile) and possibly to the discussion that already exists on the topic; then, click on the “Ask a question” box on the right. Describe your problem as precisely as possible. By entering “@” in the text field, you can select other users or contributions.

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Go to the contribution and click on “Answers” at the bottom right. The bar with symbols in the response field allows you to copy the original contribution and then insert your own response.

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Living near the border it is actually possible to have this disorder.

Try Settings–>Cellular–>Cellular Network, disable “automatic” and choose “swisscom”.

For further information you can always contact the Swisscom Hotline

The Swisscom Magazine is currently reporting on the growing number of counterfeit smartphones, in this case a fake iPhone

"Fake iPhone: dangerous and useless

_When you hold it in your hand it looks just like an iPhone and it also looks like one: the fake copy with an almost perfect look produced in China is unmasked at a second glance when it reveals its true nature: an electrical waste with zero value .

_

And what’s more, it’s also dangerous. The iPhone But be careful: the fact that Apple is written on the package does not mean that there is actually an Apple-branded product inside. […]"

We want to create awareness and report the risk:

Go to the detailed article

Have you also been a victim of forgeries? How do you prevent this from happening to you again?

Hi Lucio,

If you need to change the contract owner, you can help yourself with this link or go to a Swisscom Shop with the person concerned and sign the contract transfer directly.

Best regards