Hello @pascal_pad, thank you for your message.
I am sorry to learn of the disruptions you are experiencing with our services.
A technician is scheduled tomorrow, at your home, to resolve this unpleasant situation.
Thank you for your patience and have a good day🌞,
Hello @pascal_pad,
Did the Hotline check your line when you called?
Have your neighbors called the Hotline to report the same problem? This could move things forward.
My advice: go to bed earlier, around 10 p.m.! 😉
Stop joking, try uniting with your neighbors to lobby for a technician to be sent to check the line in the building.
Cordialement, Prelude
@pascal_pad Hi
As this problem concerns your Customer Area, it is difficult for us in the community (customers like you) to intervene.
The easiest way is to call the Hotline on 0800 800 800.
Cordialement
Hi @pascal_pad,
You will find all the information regarding the video formats on the different TV-Box thanks to myCloud Help.
Don’t hesitate to send me feedback 🙂!
Beautiful day,
Good morning,
Restarts on the Internet Box may be due to the installation of updates released by Swisscom. This is part of the procedures for making new features or planned corrections available. A restart often takes place during the night, rarely during the day, it generally lasts less than 5 minutes.
Best regards
“On apprend parfois plus d'une défaite que d'une victoire” — José Raúl Capablanca
