I was told by support this afternoon that it was a DNS problem and that I would be assigned a different DNS server.
As already said, other sites don’t work for this now.
I don’t think it has anything to do with the DNS, because the IP address can be resolved correctly, but the route ends somewhere in the middle of nowhere.
I have had the same problem for 2-3 days (Olten region). I thought it was due to my PC configuration, but exactly the same “phenomenon” occurred on another PC (but connected to the same router on the same VDSL2 line).
It can’t be the DNS, because the problem also occurs with Google’s DNS, for example. In addition, pings directly to a problematic IP address also lead to 100% packet loss, regardless of which DNS I enter in the router.
For me, tel.local.ch (telephone book) and ig.gmodules.com (from iGoogle) are very difficult to reach (often not at all).
OS: Windows XP with SP3
Router: Centro Piccolo with firmware 7.8.6r13
I also need the Internet for work. This has been very difficult for the last 3 days.
Pages that take almost 1 minute, others cause loading errors such as postfinance etc. or you cannot open email!
**Swisscom should at least report the error message on bluewin, but unfortunately not even that. As so often!
**
On the hotline you know about the problem but you don’t know when the problem can be fixed!
How about, dear Swisscom, a fat credit!!
Hello,
Same problem here in the Basel region for about 3 days. Today I called the hotline and got a new IP address. But as already mentioned here, other sites simply don’t work. The hotline also told me that it was a DNS problem. Swisscom is slowly becoming Cablecom. I hope the matter will be fixed soon.
Yes, I feel the same. What’s most annoying is the lack of “transparency”. You don’t want to make a big deal out of it so that the mainstream doesn’t report on it. Two of the reasons why we went back to Swisscom from Cablecom were; when one doesn’t know what the other is doing, and unreliability in general. Unfortunately, we are now experiencing both things again at Swisscom.
There should be something here, but there is nothing. They’re still groping around in the dark.
[http://www.swisscom.ch/res/hilfe/netz\_servicestatus/index.htm?languageId=de](http://www.swisscom.ch/res/hilfe/netz_servicestatus/index.htm?languageId= en)
I now called again, the very nice gentleman didn’t know anything about a problem, ie. from other customers but no official report.
He has now given me a new IP address, now the pages that stopped working yesterday are working again, but 6 others are not, but since they are not that urgent, I can live with that. He said he was passing on both the displeasure about the lack of information and the problem.
so let’s keep hoping…
lg
Thank you for the feedback. Currently, accessing an internet website is only possible to a limited extent in individual cases. The desired page is delayed or partially not displayed.
Our technicians are working hard to evaluate the source of the problem.
Until the cause is determined, we advise you not to make any configuration changes to your Internet settings yourself. We also discovered that the allocation of new IP addresses by our call center only promises improvement in exceptional cases.
We apologize for the inconvenience. Further information will follow in this forum during the morning.
Your Swisscom
I think it will be a good idea to send the same message in the french forum where the same problems are discussed.