dhartman

Your TV or audio equipment may not support HDCP properly. If possible, try another HDCP 2.2-certified HDMI cable or use the original HDMI cable supplied with your TV box.

**Disable HDMI CEC

Some devices do not support HDMI CEC (Anynet+ on Samsung). Try disabling this function on your TV and TV box.

Firmware update

Check whether your TV and TV Box have updates available. Sometimes a bug can cause this kind of problem.

If the problem persists, reset your Samsung TV to factory settings.

Don’t forget that your Samsung TV must be connected to the Internet.

Best regards Doremi

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      dhartman

      You still have the HDMI 1x whether this is a problem with the TV-Box 5, I can’t say because my two Samsung TVs have HDMI 2.x.

      Do all HDMI connections on the TV only have HDMI 1.x?

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       changed by WalterB

      Installationen, Netzwerk, Internet, Computertechnik, OS Windows, Apple und Linux.

          WalterB

          All older FHD TV sets are limited to HDMI 1.x, because HDMI 2.x was only introduced at the same time as the UHD TV sets.

          Normally this is not a problem at all, because all Swisscom TV boxes are also downward compatible with FHD HD and presumably even with SD TV sets, if they already have an HDMI interface.

          HDMI 2.x is only relevant for UHD broadcasters and, from a technical point of view, a prerequisite for the transmission of UHD signals, which then simply cannot be played on a “non-UHD-capable” TV set as a consequence.

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           changed by Werner

          Hobby-Nerd ohne wirtschaftliche Abhängigkeiten zur Swisscom

            dhartman

            Yes see that you have the TV-Box 21 should not be a problem with HDMI 1.x.

            *It even works in my basement downstairs on a PC screen, would still be a test possibility !

            TV-Box 21

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             changed by WalterB

            Installationen, Netzwerk, Internet, Computertechnik, OS Windows, Apple und Linux.

              dhartman

              dhartman WalterB No, unfortunately, only HDMI 1.X. Until a few weeks ago we had no problems, so it can’t be the TV.

              The TV set, like the TV Box 21, can break down. If you have a problem, contact Swisscom Support on 0800 800 800 and explain the situation to see if they can replace the TV Box.

              Best regards Doremi

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