No more keyboard control in Web TV

    • For some time now, the keyboard control in the Web-TB has no longer worked, at least for RTL2, Pro7 and VOX. The rewind buttons at the bottom of the screen are also not working. So I can no longer fast-forward or rewind. This happens both with Safari on the Mac and with Firefox.

    I pay Swisscom for ad-free programmes, but apparently not all channels adhere to this…

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     changed by Professor

    • Hello everyone,

      The problem should have been fixed with yesterday’s release. @Professor

      Best regards, Claudio

    Same with me. It started in the web app, e.g. deleting a recorded and watched programme and going back to the menu is impossible. Since a “refresh” is not possible in the app, I have to go back to the browser, where I can at least refresh. For a few days now, all features have been frozen, e.g. forward (30 sec.) and back (10 sec.) no longer work at all on any channel. The Web TV hangs up. And it no longer works in any browser, it is not a subscription problem (ABO L), there are not too many devices logged in, the cache and history are automatically cleared daily, the PC is up to date. But you can now see in the status bar from when to when the adverts are displayed, which is nice, but not really necessary and certainly not if the simplest functions are removed.

    The problem has been mentioned several times in the last few days, in other words, but in fact with the same problem.

    And the problem with the “report problem centre” is always the same sentence/sentences “we’ve never had this problem before”, “you’re the only one with this problem”, have you ever restarted it? Is it possible to open a ticket somewhere in writing (without comments)?

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      User62

      What kind of operating system is it, Windows, Apple etc. ?

      Which internet browser is in use ?

      Are additional antivirus programmes being used?

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      Installationen, Netzwerk, Internet, Computertechnik, OS Windows, Apple und Linux.

          User62

          Yes, that’s exactly how it looks. I have a Swisscom blue TV L subscription. It was better again today. But there is no recognisable system.
          It usually works better in the browser (Safari or Firefox on Mac) than in the app. It has to be restarted from time to time.

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            ClaudioB

            It actually seems to be working again - albeit still very slowly.
            I currently have 48 channels listed in the TV guide. When scrolling, the build-up of the next page content is slow, both on Mac M1 and Mac M4. Is it faster on the PC?

            What I still miss is the option of manoeuvring in the TV guide using the keyboard. It would be so nice to be able to switch back and forth in the timeline using the left and right arrows - especially as this worked perfectly a long time ago.

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