Transmission rate too low due to dilapidated copper cable

RRetlaff · 10. Jan

Transmission rate too low due to dilapidated copper cable

Hi Pogo 1104, thank you for your reply. Sorry for my late response, I thought I would be informed via mail from community members.

The checker shows the following: Upload max: 32 Mbit/s; Download max: 100 Mbit/s.

https://internetbox.swisscom.ch/#login cannot be opened: the message “Connection failed”…..Would I have to enter my login? If so, where would I find it?

What I find strange is that the problem described has only been occurring for a few months; before that, watching TV on 2 devices at the same time worked perfectly…

Is it really due to the “dilapidated” copper cable according to the hotline, or could something else be the cause?

Greetings from Retlaff

WalterB · 10. Jan

Retlaff

So this speed should be enough.

Try entering 192.168.1.1 in the Internet browser and then press the upper green dot on the left-hand side as shown in the picture below.

RRetlaff · 13. Jan

WalterB

Hello WalterB

Unfortunately I can’t send you a graphic (I don’t know how), so I’m copying the information from the login of 192.168.1.1 in text form:

Measured values for your Internet connection

Synchronisation speed

Upstream

880 kbit/s

Downstream

51664 kbit/s

Line attenuation

Upstream

3.2 dB

Downstream

7.3 dB

Signal-to-noise ratio

Upstream

22.5 dB

Downstream

25.3 dB

Last synchronisation

17 days 16 hrs 17 min

DSLAM chipset type (network equipment)

Broadcom

Vectoring

Enabled

DSL Datapump Version

A2pv6F038q.d26r

FEC since last synchronisation

Upstream

5343

Downstream

3657969

CRC since last synchronisation

Upstream

369

Downstream

56524

Can you do anything with it?

Many thanks and regards

Retlaff

WalterB · 13. Jan

Retlaff

So in my opinion these are bad values compared to the checker, is the external supply line from outside installed directly on the Internet connection socket or does it have additional sockets in the house which are connected to this line.

Presumably the support team was right in part with the information about bad cables? ☹

HP · 13. Jan

Retlaff

Yes, the line is anything but optimal. But as you are switching to fibre optic in March, I would leave it as it is until then and live with the restrictions. With fibre optics, the current copper cable will be discarded and no longer needed. It is no longer worth spending money on the copper cable for these 2 to 3 months.

13. Jan changed by HP

POGO 1104 · 13. Jan

Retlaff
Yes, the line values are indeed miserable…..there’s something wrong - probably in the in-house installation

What does the checker say about when your property will be connected to fibre optics?
https://www.swisscom.ch/checker

13. Jan changed by POGO 1104

NilsL · 13. Jan

[unknown] If glass is coming soon anyway, I would rather invest less, if you can do it yourself no problem but having someone come specially is not worth it

POGO 1104 · 13. Jan

NilsL If glass is coming soon anyway

Therefore the question to the checker, “when” the glass comes into the house….

NilsL · 13. Jan

POGO 1104 I read somewhere March, so 2 months to go

HP · 13. Jan

POGO 1104

Retlaff wrote here:

As our municipality is to be supplied with a fibre optic cable in March 2025, we are advised to wait and see.

WalterB · 13. Jan

@POGO 1104 @HP

Is of course not a good idea from @Retlaff to open a new post and thus important information is not available and you try to solve a problem 😉

13. Jan changed by WalterB

NilsL · 13. Jan

WalterB Same question spread over several posts; I love it 🙂

Better safe than sorry or something

POGO 1104 · 13. Jan

HP Since in March 2025 our community

“our community” does not necessarily = “my place of residence” - hence the question about the checker information on the place of residence

RRetlaff · 15. Jan

WalterB

To everyone who helped me:

Based on your answers to my enquiry, I ended up doubting the reason for the dilapidated copper cable.

My first two earlier calls to the hotline 0800 800 800 (first advice: reset the router; second advice: install an amplifier) were unsuccessful, so the day before yesterday I decided to consult My Service (0800 822 830) directly. The lady said that the transmission speed was indeed too slow and that she would now initiate a change. As the problem persisted, she suggested replacing our outdated router, which had not been on the market for a long time anyway (Internet Box 3 instead of the Internet Box standard). And lo and behold: all problems are solved. Yay

Thanks to everyone who made an effort to solve the problem.

Best regards

RRetlaff · 15. Jan

WalterB

To everyone who helped me:

Based on your answers to my enquiry, I ended up doubting the reason for the dilapidated copper cable.

My first two earlier calls to the hotline 0800 800 800 (first advice: reset the router; second advice: install an amplifier) were unsuccessful, so the day before yesterday I decided to consult My Service (0800 822 830) directly. The lady said that the transmission speed was indeed too slow and that she would now initiate a change. As the problem persisted, she suggested replacing our outdated router, which had not been on the market for a long time anyway (Internet Box 3 instead of the Internet Box standard). And lo and behold: all problems are solved. Yay

Thanks to everyone who made an effort to solve the problem.

Best regards

WalterB · 15. Jan

Retlaff

Thank you for your positive information, it would be interesting to see what the fast values now show when 192.168.1.1 is entered in the Internet browser.

Stephan_76 · 15. Jan

Retlaff Nice that it’s working again after the hardware change. Sometimes you just need the right contact person.

And you are now also FTTH ready with the IB3. When the time comes, initiate the technology change and you will receive a fibre optic module by post, which is plugged into the back of the IB3.

RRetlaff · 15. Jan

This post is in English

RRetlaff · 15. Jan

WalterB

Did the quick test:

Download 93Mbit/s

Upload 31Mbit/s

Response time 4ms

POGO 1104 · 15. Jan

Retlaff
Download 93Mbit/s

Upload 31Mbit/s

Of course, these values aren’t great these days - but at least you’re finally getting close to the Checker figures