Transmission rate too low due to dilapidated copper cable

Retlaff

POGO 1104

Hi Pogo 1104, thank you for your reply. Sorry for my late response, I thought I would be informed via mail from community members.

The checker shows the following: Upload max: 32 Mbit/s; Download max: 100 Mbit/s.

https://internetbox.swisscom.ch/#login cannot be opened: the message “Connection failed”…..Would I have to enter my login? If so, where would I find it?

What I find strange is that the problem described has only been occurring for a few months; before that, watching TV on 2 devices at the same time worked perfectly…

Is it really due to the “dilapidated” copper cable according to the hotline, or could something else be the cause?

Greetings from Retlaff

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  • WalterB has responded to this post.

    Retlaff

    So this speed should be enough.

    Try entering 192.168.1.1 in the Internet browser and then press the upper green dot on the left-hand side as shown in the picture below.

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    Installationen, Netzwerk, Internet, Computertechnik, OS Windows, Apple und Linux.

      WalterB

      Hello WalterB

      Unfortunately I can’t send you a graphic (I don’t know how), so I’m copying the information from the login of 192.168.1.1 in text form:

      Measured values for your Internet connection

      Synchronisation speed

      Upstream

      880 kbit/s

      Downstream

      51664 kbit/s

      Line attenuation

      Upstream

      3.2 dB

      Downstream

      7.3 dB

      Signal-to-noise ratio

      Upstream

      22.5 dB

      Downstream

      25.3 dB

      Last synchronisation

      17 days 16 hrs 17 min

      DSLAM chipset type (network equipment)

      Broadcom

      Vectoring

      Enabled

      DSL Datapump Version

      A2pv6F038q.d26r

      FEC since last synchronisation

      Upstream

      5343

      Downstream

      3657969

      CRC since last synchronisation

      Upstream

      369

      Downstream

      56524

      Can you do anything with it?

      Many thanks and regards

      Retlaff

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        Retlaff

        So in my opinion these are bad values compared to the checker, is the external supply line from outside installed directly on the Internet connection socket or does it have additional sockets in the house which are connected to this line.

        Presumably the support team was right in part with the information about bad cables? ☹

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        Installationen, Netzwerk, Internet, Computertechnik, OS Windows, Apple und Linux.

        • Retlaff has responded to this post.

          Retlaff

          Yes, the line is anything but optimal. But as you are switching to fibre optic in March, I would leave it as it is until then and live with the restrictions. With fibre optics, the current copper cable will be discarded and no longer needed. It is no longer worth spending money on the copper cable for these 2 to 3 months.

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          changed by HP

          [unknown] If glass is coming soon anyway, I would rather invest less, if you can do it yourself no problem but having someone come specially is not worth it

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            @POGO 1104 @HP

            Is of course not a good idea from @Retlaff to open a new post and thus important information is not available and you try to solve a problem 😉

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            changed by WalterB

            Installationen, Netzwerk, Internet, Computertechnik, OS Windows, Apple und Linux.

              HP Since in March 2025 our community

              “our community” does not necessarily = “my place of residence” - hence the question about the checker information on the place of residence

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              ….keep on rockin'

              WalterB

              To everyone who helped me:

              Based on your answers to my enquiry, I ended up doubting the reason for the dilapidated copper cable.

              My first two earlier calls to the hotline 0800 800 800 (first advice: reset the router; second advice: install an amplifier) were unsuccessful, so the day before yesterday I decided to consult My Service (0800 822 830) directly. The lady said that the transmission speed was indeed too slow and that she would now initiate a change. As the problem persisted, she suggested replacing our outdated router, which had not been on the market for a long time anyway (Internet Box 3 instead of the Internet Box standard). And lo and behold: all problems are solved. Yay

              Thanks to everyone who made an effort to solve the problem.

              Best regards

              Show original language (German)

                WalterB

                To everyone who helped me:

                Based on your answers to my enquiry, I ended up doubting the reason for the dilapidated copper cable.

                My first two earlier calls to the hotline 0800 800 800 (first advice: reset the router; second advice: install an amplifier) were unsuccessful, so the day before yesterday I decided to consult My Service (0800 822 830) directly. The lady said that the transmission speed was indeed too slow and that she would now initiate a change. As the problem persisted, she suggested replacing our outdated router, which had not been on the market for a long time anyway (Internet Box 3 instead of the Internet Box standard). And lo and behold: all problems are solved. Yay

                Thanks to everyone who made an effort to solve the problem.

                Best regards

                Show original language (German)
                • WalterB has responded to this post.

                  Retlaff

                  Thank you for your positive information, it would be interesting to see what the fast values now show when 192.168.1.1 is entered in the Internet browser.

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                  Installationen, Netzwerk, Internet, Computertechnik, OS Windows, Apple und Linux.

                  • Retlaff has responded to this post.

                    Retlaff Nice that it’s working again after the hardware change. Sometimes you just need the right contact person.

                    And you are now also FTTH ready with the IB3. When the time comes, initiate the technology change and you will receive a fibre optic module by post, which is plugged into the back of the IB3.

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                    👍

                    Retlaff
                    Download 93Mbit/s

                    Upload 31Mbit/s

                    Of course, these values aren’t great these days - but at least you’re finally getting close to the Checker figures

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                    ….keep on rockin'