Thanks for the quick test as a customer @POGO 1104 there can be many reasons because of the volume.

My father needs a new hearing aid in the near future and it would just be a plus if Swisscom would make sure that it was compatible. My mom would also be grateful if he didn’t watch TV so loud 😉

Show original language (German)

Hello @huwyler

I am a hearing aid wearer myself. At least with my Oticon devices I can’t connect to the Box 21 and Box 5.

But I have to say that you also have to pair the hearing aids differently.

With the iPhone you have to go to pairing, accessibility and then hearing aids. On Android you have to pair them via the app.

But I know from Oticon that there is a TV adapter. This also works with the Blueray player and other devices connected to the TV.

Otticon TV Adapter 3.0

Show original language (German)

Hello @huwyler

There are a few of these TV adapters. It is important that they work in parallel with the TV sound and do not switch it off and that they can connect several hearing aids if additional family members join them.

[Hearing aids with the television connect](https://www.auric-hoercenter.de/horgeraete-zubehoer/hoergeraete-mit- Fernsehener-verbinden/#:~:text=D with%20you%20your%20H%C3%B6rger%C3%A4te%20with, connection%20to%20your%20H%C3%B6rger%C3%A4te%20%C3%BCtransferred.)

Show original language (German)

Lesen, was auf dem Bildschirm steht.

I have the latest version based on Android TV or Android 12 on a TV Box 5 (IP2300) and an IP 2100. In terms of functionality, it is progress. When it comes to starting up the boxes, in my experience it’s a massive step backwards. I always completely disconnect the TV and TV box from the power when I’m not using either. This means that the TV boxes restart every time. And it’s exactly this start that is massively slower with Android TV than before. I have the impression (based on the screens displayed) that this has to do with the fact that when booting, Android TV is first loaded, then the Swisscom interface. Finally, Android TV always loads data again. All of this makes starting up tough and tedious. However, leaving the box in standby mode is not an option for me. Instead, I hope that Swisscom will make further optimizations here.

Show original language (German)

@Japporu76

I’ve been hoping for this myself for over a year, because the long cold start times were already noticed in the alpha test of TV-Box 5.

By the way, the cold start times have improved slightly over the last 15 months and at least the box no longer crashes straight away and restarts a second time if you press a remote control button within the first 30 seconds of the first cold start 🙂

I wouldn’t actually expect massive improvements, but as we all know, hope always dies last.

Show original language (German)

Hobby-Nerd ohne wirtschaftliche Abhängigkeiten zur Swisscom

I also have the bug with the 2nd restart 😂

But your experiences don’t give you much confidence. Shame and annoying. Because I actually found the Swisscom TV boxes so far to be quite usable to good.

Show original language (German)

@Japporu76 wrote:

I also have the bug with the 2nd restart 😂


Strictly speaking, it was 40 seconds that I had to wait with the FB to prevent a second restart 🙂

Show original language (German)

Hobby-Nerd ohne wirtschaftliche Abhängigkeiten zur Swisscom


@EnSil wrote:

My post referred to the audio/Toslink problem.


It’s not so good if you don’t specify a problem and use it on several different threads without any hints.

If it’s about the TV-Box 5 which no longer has audio Anschluss, there may be a solution with the module at the link.

[https://www.apfelkiste.ch/hdmi-audio-kovnerter-adapter-auf-4k-hdmi-spdif-toslink-3-5mm-klinke.html](https://www.apfelkiste.ch/hdmi- audio-kovnerter-adapter-to-4k-hdmi-spdif-toslink-3-5mm-jack.html)

Show original language (German)

Installationen, Netzwerk, Internet, Computertechnik, OS Windows, Apple und Linux.


@Japporu76 wrote:

I have the latest version based on Android TV or Android 12 on a TV Box 5 (IP2300) and an IP 2100. In terms of functionality, it is progress. When it comes to starting up the boxes, in my experience it’s a massive step backwards. I always completely disconnect the TV and TV box from the power when I’m not using either. This means that the TV boxes restart every time. And it’s exactly this start that is massively slower with Android TV than before. I have the impression (based on the screens displayed) that this has to do with the fact that when booting, Android TV is first loaded, then the Swisscom interface. Finally, Android TV always loads data again. All of this makes starting up tough and tedious. However, leaving the box in standby mode is not an option for me. Instead, I hope that Swisscom will make further optimizations here.


I have that problem too. After starting up the box is really ready for this. Before the update, the picture was often there before the sound and everything was delayed at the beginning.

Show original language (German)

The problem is exactly given by the answer link.

And no, it’s not about the 5.0 box but about the older one with the Toslink.

I buy a product with features. If these are “removed” through updates, Swisscom will be happy to fix the bug or make the audio splitter available to buyers.

The fact that the new box no longer has two outputs is a different issue.

Show original language (German)