This is economic logic.

You don’t change a service provider that works properly for one that works averagely and costs more.

Now everyone believes what they want.

One thing is certain, the overall quality of the service is only declining.

And I’m not talking about the UHD box that has to be restarted manually every week because it tilts when turned on…

Swisscom is the high price number one. Quality-wise, it’s on the same level as Sunrise/UPC and that’s not a compliment!

@SillyConCarne

“Now everyone believes what they want”

It is not a question of BELIEVING but of KNOWING so as not to assert anything without proof.

“We don’t change a service provider that works properly for one that works averagely and costs more.”

Take a look in the forum at the number of complaints about the former service provider over the years. This, you can see, is a fact.

Now I admit that Swisscom made a mistake, in my opinion, because the new provider is not better.

In any case, we can say whatever we want, with or without proof, Swisscom doesn’t care about our opinion and, obviously, even less about satisfying its customers.

Our only weapon is termination.

It seems that I do not have permission to attach an image…. So watch the program for tomorrow Sunday on RTS2 at 2:25 p.m. concerning the Equestrian Grand Prix which will be broadcast from Geneva, France.

Have we remade history and did the Savoyards succeed in taking Geneva at the time of the Escalade in 1602!!!

This is really unacceptable and not worthy of an operator as Ryklill already said on November 10, 2023 at 8:08 p.m.!

@Anastasie hello 😀

YES, an absolute aberration or even a dysfunctional abnormality 🙄

However, this is not the case for other similar broadcasts.

Soon Steve Guerdat 🐎 will become a French Jura 🤔

Maybe it’s a side effect of “Grand Geneva” 😉

Prelude

And there you have it… the contagion continues… Now the Community is writing to me directly in German…. I’m starting to get tired of this incompetence….

In the meantime, thank you to Prélude for his response!!!!!

@Anastasie Hello

No, it’s not Swisscom’s incompetence! The explanation for receiving this email in German is very simple: you went to the forum in German and you disconnected without returning to the forum to the French section. I have the same situation when I consult the Italian forum, the email received is in Italian.

To summarize, before logging out, return to the forum in French, and the emails will be received as you wish.

Cordialement Doremi

Dorémi - I never go to the site in German… it’s the system that does it on its own. I checked the settings concerning my account for the Community again, language wise there is only French…

This is all very frustrating…

In fact this problem has already been [discussed here](https://community.swisscom.ch/t5/Internet-g%C3%A9n%C3%A9ralit%C3%A9s/Ma-langue-le-fran%C3% A7ais/td-p/782249)

Every time we land on the German forum (voluntarily or not) the language of the notification emails immediately switches to German. Only a return to the forum in French will restore the situation to normal.

DanielD

I would like to, but in the majority of cases, we do not “fall back” on the French version of the document received…. You have to go look for it and it is not always easy…..

As specified in the link in reference, you must open a window on the forum in French and then click on the link in the e-mail to go to the correct document.

Otherwise you can go through the list of notifications in the forum which works every time.

DanielD

Thank you so much. I’ll try to follow your instructions… Hopefully I’ll get there, but don’t you think the “system” is super complicated?