Hello everyone,

Since I bought the new TV Box 5, I still encounter the same problem, even after the October 2024 update, namely:

My TV screen turns off for 2 to 3 seconds, then the image comes back, this 2 to 3 times a day. The screen turns off, no matter what I watch (replay, recordings, Google Store applications, etc..), the show continues while the screen remains black for a few seconds!?

Am I the only one experiencing this problem?

Thanks in advance.

Thank you, I feel less alone now 🙂

@Mad64 @Veinteschi84

Good morning

• What type of HDMI cable is used to connect your TV box to your television?
• How is your TV box connected to your Internet box: by Wi-Fi, LAN cable, WLAN box, Box 1,2,3, CPL, or other?
• Do you use equipment such as a splitter or switch for additional LAN connections?

Doremi

Yes indeed I have the same problem, not often enough for me to switch back to the Apple TV; but surprising in the middle of a film because it seems as if the television is turning off.

@Doremi 48Gb/s HDMI cables, 1Gb/s LAN connection. The problem is not environmental, we will wait for the fix and as I wrote just before, the frequency of occurrence in my case is not annoying,

@Veinteschi84 Is this the HDMI cable that came with the box? If not, please use the one provided, which should always be the case. You could say that it’s not serious, but on a BOx TV, I had actually taken another HDMI cable, there were cuts, then the cable provided, everything is fine, the other cable has since been connected to the Apple TV Box without problem.

Good morning,

I use the HDMI cable provided with the purchase of the TV Box 5. This is connected to the Internet Box by the 10 meter LAN cable.

No other connection, except a soundbar connected to the TV via HDMI.

The black screen is less frequent since the latest Blue Entertainment 7.0 update.

Good day.

Hello Gaeilgeoir,

I did not reset the box with a paper clip, only through the Blue TV menu, several times (return to factory settings). The problem is that I had to reconnect to my Google account each time, and re-download all the applications from the Store. It’s a bit boring!

@Mad64 Yes, this is unfortunately the case with app downloads, which is why I generally don’t advise resetting unless nothing else can be done. Resetting with the paper clip is a more complete reset than with the box. But if the latter is of no use, the one with the paper clip probably is of no use either. But you can of course try, you can also reset the router if you haven’t done so yet. If the TV is using the latest software version, this is also sometimes a problem.