Swisscom TV Box 5

@Veinteschi84

You wrote: I finally reinstalled the Swisscom TV box and I have no problems.

Hello Veinteschi84

“In the end, does it work or not?

Just one thing to know, you have to leave the box on standby at night instead of unplugging it, if this is your case, because updates are carried out at night.

Cordialement Doremi

@Veinteschi84 Hello.

If I understood correctly, box 5 is connected via Lan, not Wifi?

You may need to try connecting it to another input on the router.

@Veinteschi84

what model of TV is used? and what year?

@Veinteschi84

the TV-Box could be defective, request its replacement from the Hotline

Private customers: contact by hotline, chat, message | Swisscom

Hello @Veinteschi84,

Depending on your file, you should receive a replacement Swisscom Box 5 within the day. Don’t hesitate to give us feedback once you have been able to install and test it 😊.

Have a good weekend

Hello waiting for some update from Swisscom for the tv box 5

Having a 2023 Samsung TV and experiencing the same issues, I don’t think the problem is the TV. I personally invested in premium HDMI cables and still have the same symptoms. I also applied the full reset, it lasted 2-3 weeks and bingo it’s back..

I seriously think that this box is riddled with “small” bugs and we are impatiently awaiting the fixes.

Good evening.

A little communication on the release of the “mega patch” would be appreciated… Nothing since November.

@zorglub1 Yes, I agree with you, there are still some issues with the new case, but they are fixing them. I don’t have any major problems, but depending on the television and other settings, everything is still not as it should be.

But the more detailed the information (in your case, for example which Samsung TV exactly), especially the errors that arise, the more it helps the developers to continue the development of the box.

I completely agree that new equipment can experience some teething problems; but in this case we deploy patches frequently enough to limit the impact. My television is a Samsung QE75QN95BATXXN and the major problems encountered are:

• More or less frequent sound losses for several seconds in uncompressed Dolby Surround mode (Dolby MAT). These sound losses also occur when switching channels. It happens that the sound never comes back, so you either have to switch to “stereo” sound mode or restart the box.
• No more images on live channels when exiting an application such as Plex. It is necessary to restart the box to recover normal operation.

I would recommend that Swisscom open some sort of public “bug tracker” so that we can follow the progress of dealing with various bugs.

Good morning,

I’m having the same problem as you and apparently they still haven’t fixed it, I have an old Philips TV.

I just reinstalled the old Swisscom TV box which works very well.

Good morning,

For my part, I no longer have the problems mentioned as frequently since the April update and the replacement of my HDMI cables with Premium ones (48 Gb/s). I think that the new box is still in the stabilization phase regarding the management of the HDMI protocol, this must not be simple given the variety of equipment and possibly the “custom” versions of the implementation of this protocol; but we have the right to expect better responsiveness from our (very) dear Swisscom.

The Apple TV does not have this type of problem and adapts the quality of its video output according to the connected devices and the connections (cables). I was able to see this when switching from Ultra High Speed ​​cables to Premium, the Apple TV detected the change and automatically adapted the video output to 4.4.4 instead of the 4.2.2 previously.

Good day.