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@Paubario19 wrote:

@hed How can I identify a split installation?

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@Paubario19

If you take a photo of the multimedia distributor and an open junction box where you can see the connected installation cable and post it here, this should at least be visible to the installation experts here in the forum.

But first I ask you to carry out the speed test according to post #16, that should be easier.

@hed Full Ack!
@Paubario19
To test, start with the Turbo options disabled if possible. If no more errors occur, you can activate options again.

@Paubario19

By consistent Gigabit Ethernet I only mean the route from the PC to the router (Internet box) and not to the Internet.

“Ergo 225 meters, there is a problem at Swisscom.”

No, the test only takes into account the LAN, i.e. the in-house network up to the router or the next active Ethernet device (in your case the switch), Swisscom is only responsible for the WAN, i.e. the external feed.

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Paubario19 wrote:

@hed This is the measurement. Unfortunately very modest.

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@Paubario19

In this case, you cannot avoid the photos to determine whether you are using a split multimedia installation.

Paubario19

Can you please provide the following information:

Colors of the LEDs on your switches (green or yellow)?

Image with the speed of the Ethernet ports of the Internet box according to this example:

@Paubario19

Another general comment about the new PC:

The new PC may also synchronize with a higher image resolution than the old one when playing. This may cause your weak internet connection with only 14/7 Mbps to temporarily stop and then cause brief interruptions. Newer is not always better.

Paubario19

What does it show when you enter 192.168.1.1 in the Internet browser and then click the mouse on the top left green dot, see example image below.

Have you already asked whether it is possible to use the 5G booster to get more speed?

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@Paubario19 wrote:

… the color is green on the switch.

Hmm, can you limit this somewhere in games or in general?

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And the one next to it is yellow? Is there a cable coming from these two sockets at the back that is combined? -> then you have a split installation and that will cause problems.

This is the first time I’ve read that the image resolution has an influence on the bandwidth required when playing online games. The connection is required for position information, but the image is calculated by the graphics card.

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@Paubario19 wrote:

@hed So you need 1 picture of the multimedia box and 1 picture of the house connection box where Swisscom comes in and then goes into our house with the “fuses”?

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@Paubario19

No, from the multimedia box and a LAN socket in the house where you plugged in the PC or the switch in front of the PC.

P.S.:

Can you please also provide the desired screenshots according to posts 25 and 30.

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@Paubario19 wrote:

@hed As far as I know, the cable from the router to the switch is just a Cat. 5e installation but everything afterwards is installed with at least Cat. 6a.

(and this so-called cable is planned for a revision)

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@Paubario19

Cat. 5e is very suitable for Gigabit Ethernet and does not need to be replaced. And Cat. 6a or even Cat 7 alone says nothing about how the installation is done. If it is designed as a split multimedia, i.e. an 8-wire cable is split between 2 LAN sockets, this can be very problematic.

@Paubario19
Here are a few analysis points:

• The line length is more than 1250m over long overhead lines
• Still it is a stable signal without any interference
• The line was stabilized, maybe you could still get 5-10mbps out of it
• It’s an SME account, which means I’m not allowed to do any manual optimization (only if the customer gives their OK)
• I can’t find any problems in-house, looks good
• 5G Booster is not available to SME customers (it would only be TCP, not yet UDP). Therefore, the customer must call his customer advisor to find out what options there are for SME customers to increase the speed.

Conclusion:
Yes, the performance of the line far in the country is not better and will only be with mobile support. So I can certainly imagine that he has to download so much for the scenery that he can’t keep up, especially if something else on the internet is pulling data. The diagnostic menu in the router, where you can see the download/upload, can give you an indication of this. The Anschluss is only partially suitable for gaming at very high resolution.

Best regards

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@Roger G wrote:

@Paubario19

…

• I can’t find any problems in-house, it looks good

…

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@Roger G

What do you mean by in-house, just the line from the UP to the IB?

I assume that you cannot determine remotely whether the LAN is built as split multimedia, for example. This means that the statement that no problems can be identified in-house is likely to be very bold or at least misleading.

• inHouse is always from the UP to the router, including patch panel and sockets, but only DSL signal (or BEP to OTO and router with fiber optic)… so everything in front of the router in the building.
• Everything after the router is the home or company network, i.e. Ethernet, WLAN and the rest of the stuff

@Roger G

In your nomenclature or that of Swisscom it may be understood that way, but from the customer’s perspective it is not so clear. By InHouse, customers understand the house installation and do not differentiate between the UP <> IB part and the LAN.

In my opinion, it would be better and unambiguous if the individual sections in customer communication were named as follows:

- Swisscom cable to the transfer box/connection box

- Cable between transfer point/connection box and Internet box

- Network (LAN) between Internet box and end device (e.g. TV-Box)

The description will be longer than if you only use one word or an abbreviation at a time, but it is certainly easier to understand for the layperson.