Problem with the TV guide

Good morning,

For several days the TV guide for the RTS1 channel has not corresponded to the current show… I have already tried to turn off the box, turn it back on etc. but nothing.

Does anyone have the same problem? or the solution?

Thank you in advance for your help.

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    Hello @Loki2022,

    It’s been months since the guide almost never played for the classical music channels (mezzo, mezzo live hd, classica).

    Sometimes the programs are delayed by around 1 hour, sometimes by 1…. day!

    Cordialement.

    Show original language (French)

    Cordialement, Prelude

    Hello everyone,

    We are in contact with our supplier and will make corrections as soon as we receive the correct information.

    If you have already scheduled recordings on RTS1, we advise you to check them and, if necessary, adapt the start and end times manually.

    Sorry again for the inconvenience caused.

    Beautiful rest of the day

    Show original language (French)

    Indeed, I have noticed for two days that the guide is delayed by an hour for the RTS, a problem which is added to the others already present:

    • RMC Découvertes program more than approximate and never on time

    • Canal Plus channel program deficient, or even non-existent (poster: program to be communicated!?!)

    Etc., etc., etc.

    Since the change of data provider, it’s been a disaster!

    And we don’t wonder why it was cheaper: you pay for quality. With Blue TV, it’s the opposite: it’s more expensive but the quality is lower…

    Show original language (French)
    9 days later

    I have the same problem in French-speaking Switzerland 1 and 2 not visible live

    on the other hand the broadcasts which took place 1 hour ago are ok And the recordings too I called the Hotline, rebooted the box and installed the latest software When I put rts 1 error message "unfortunately no signal for this channel in this moment "The Hotline was unable to resolve the problem

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    @Madiofre42

    >… rebooted the box and installed the latest software…

    so that the Community Customers help customers

    can provide more targeted help to the problems encountered 😠

    please provide some details

    1. what is the model of the TV-Box** used?

    TV-Box.jpeg

    2. What version of the latest software is installed?

    3. What is the connection mode between the TV-Box and the Router:

    - Ethernet cable, WLAN, connection kit, other?

    Adapter.jpeg

    4. What is the model of the installed Router:

    - Internet-Box 4 or 3 or 2 or something else?

    Router.jpeg

    Christmas D-13 🤶🎄🎅

    Show original language (French)

    And cable delivered with box for connection between wlan and tv box
    what is interesting is that there is an image and that you can choose the channels this way in the menu

    this is a Swisscom bug since it is only the vision of the current broadcasts which causes the signal to appear “unfortunately no signal for the channel mentioned” even though these are Swiss channels

    This is a Swisscom bug

    Show original language (French)

    And who will fix it?? Should I call Swisscom back? Their system crashed? I don’t think changing tvBox will change anything or do you have a different opinion Thank you

    Show original language (French)

    Hello Madiofre42,

    We come to the news. Following DanielD’s last message, have you tried going to the SRF channels? Are you still experiencing the same problem on RTS channels? Don’t hesitate to give us feedback on the situation.

    Best regards

    Show original language (French)

    Hello

    I called swisscom 48 hours ago. They rebooted my router and wanted me to turn on my TV box but I wasn’t there.

    This is a specific Swisscom problem.

    They told me they would send me an SMS with a link valid for 14 days to call them back on December 22. But not yet received

    best regards

    Show original language (French)