And who will fix it?? Should I call Swisscom back? Their system crashed? I don’t think changing tvBox will change anything or do you have a different opinion Thank you

@Madiofre42 Do you have the same problem with the SRF1 and SRF2 channels? Also two Swiss channels.

You should also do the test with the TV Box 21 connected directly to the router with a LAN cable.

DanielD

Hello Madiofre42,

We come to the news. Following DanielD’s last message, have you tried going to the SRF channels? Are you still experiencing the same problem on RTS channels? Don’t hesitate to give us feedback on the situation.

Best regards

Hello

I called swisscom 48 hours ago. They rebooted my router and wanted me to turn on my TV box but I wasn’t there.

This is a specific Swisscom problem.

They told me they would send me an SMS with a link valid for 14 days to call them back on December 22. But not yet received

best regards

Hello Madiofre42,

Thank you for your feedback and do not hesitate to contact us after the 22nd if the situation is not resolved.

Best regards

Good evening

I dismantled all my cabling because I had an Apple tower router that is at least 10 years old…

this allowed me to have wifi access for my guests. But I clearly saw that in the 3 years since the speed had increased, he was struggling. Well I had connected the Swisscom ethernet cable to the entrance of this Apple terminal, But the cable which was to power the TV box 21 came from the Apple router and not from the Swisscom router directly. The signal was therefore slowed down in the Apple router… So I just deleted the Apple router and connected the TVBox directly ===> it works 🤣🤣🤣 And I saw that on the SWISSCOM router you can also create guest access with a different password. This is proof that we must always return to the source of the problem!

thank you for listening

@Madiofre42

Thanks for the contributions and feedback 😀

Please accept one (or more) answers as a solution to the problem encountered.

To do this, use the Solution?

A like is also always nice 👍

Christmas D-7 🤶🎄🎅

Great community, I didn’t know it. 🎄

I looked at the Apple website. Their airport extreme (router that I had for 10 years) has not been sold since 2018! I didn’t know about it and Apple only mentioned it as an aside. It was too slow and I noticed it 1 year ago when comparing browsing speed, for example when downloading large files. The Apple router was dragging its feet, the Swisscom was a real turbo. 🎄

@Madiofre42 A possible reason is that your Apple equipment did not support the new IP traffic prioritization mechanisms which are particularly important in the case of a video stream. This stream is different if you watch delayed or live stream and also depending on the codecs used by the channels.

This may explain why only live Swiss channels were impacted.

DanielD

The incorrect wiring misled me. I was convinced it was a transmission problem, but when you look too far you get lost.

thank you for your email