I received the email today and I’m so “nasty” someone wrote down here!
My internet contract states that 5 email addresses are included.

Now “one” comes and says we will remove these email addresses from the contract and give it a nice new name and for that we will demand a new subscription!!!

No respect for long-term customers nor for the other…

The image of Swisscom is changing: same as the others, so why not go with the others if they are (much?) cheaper?

Your own fault…
The advertising doesn’t actually bother me, I have a “local client” for the mail and don’t see it: but the Swisscom method just doesn’t suit me.

I have taken note of this for the future.

Jean Claude

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    Hello Swisscom

    That can’t be true.

    I’ve been paying for an overpriced Swisscom Internet / TV / Tel subscription for decades and the difference to other providers is not too small.

    I am one of the people who pay for Swisscom and have not booked a free web email address.

    Use webmail under tags in store. Can’t it be true that I have to pay even more for my paid subscription?

    The next thing they will allow themselves will probably be the replay (ad-free surcharge) on TV.

    It is now a reason for me to study the offers of other providers. I’m totally pissed! 😡

    Show original language (German)

    @Lippii wrote:

    Hello Swisscom

    This isn’t “Swisscom”, we’re customers like you…

    @Lippii wrote:

    Use webmail under tags in store. Can’t it be true that I have to pay even more for my paid subscription?

    Nope, you no longer have to pay for your email services at all - you can continue to use email as before - and you’ll even get free advertising 😁.

    It “only” costs more if you don’t want advertising…

    @Lippii wrote:

    The next thing they will allow themselves will probably be the replay (ad-free surcharge) on TV.

    The competition will also have a surcharge, and that is partly the case.

    Speaking of “you”: here in the “Customers Helping Customers” forum we are on “you” (that’s what it says in the forum rules)

    Show original language (German)

    ….keep on rockin'

    @POGO 1104

    1. I think it’s legal to write “Hello Swisscom”. Or is it forbidden to contact Swisscom here? Finally, this thread was started by a Swisscom employee. So if only customers are allowed to write here, why do Swisscom people also write here?

    2. I also think it is justified to make criticism here. As is well known, there are no other places to post criticism or praise.

    Show original language (German)

    @Lippii wrote:

    Use webmail under tags in store. Can’t it be true that I have to pay even more for my paid subscription?

    The next thing they will allow themselves will probably be the replay (ad-free surcharge) on TV.

    It is now a reason for me to study the offers of other providers. I’m totally pissed! 😡

    I have already listed alternatives in this thread - see post 21.

    It probably only affects the TV programs that have a contract with Goldbach Media - remove them from EPG and the problem will solve itself ;-).

    To help: https://goldbach.com/ch/de/portfolio/tv/sender <- kick them out.

    However, it affects all providers - although some have made replay a general, paid additional offer, independent of TV programs.

    Glotzologist

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    I think advertising is an absolute no-go and am considering switching all products to another provider. We already pay more for all the services we use (television, internet, telephony, etc.) than our competitors. Now we have to pay more again so that we don’t receive any advertising. impudence.

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    @Paule67

    The Thunderbird mail client is free to use, there are no advertisements and you have many advantages over webmail.

    A mail client is already preinstalled on the smartphone or tablet, you just have to configure it. This gives you more functions and convenience than with webmail and you are no longer bothered by advertising banners.

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    @Anonymous

    Regardless of the topic of advertising banners in the email, I recommend that you separate business and private matters, i.e. that you do not do any private things on your business PC and no business things on your private device. Yes, I know, that’s old fashioned…

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    @hed wrote:

    @Paule67

    Using the Thunderbird mail client is free, the advertising is gone and you have many advantages over webmail.

    A mail client is already preinstalled on the smartphone or tablet, you just have to configure it. This gives you more functions and convenience than with webmail and you are no longer bothered by advertising banners.

    @hed

    Can I install a mail client on all “outside” desktop computers? No!

    As mentioned, sometimes I have to do a Word document or something special away from home that requires a desktop computer where I can only log in via webmail. And then having to see these stupid advertisements just causes additional stress.

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    @Loxiran

    For security reasons, you shouldn’t access webmail on someone else’s external computer anyway, or only in an emergency if it is protected like 2FA.

    When I’m out of town and need to do things like this, I use my tablet or laptop.

    Show original language (German)

    @hed wrote:

    @Loxiran

    For security reasons, you shouldn’t access webmail on someone else’s external computer anyway or only in an emergency if it is protected like 2FA.

    When I’m out of town and need to do things like this, I use my tablet or laptop.

    @hed

    Why should webmail on other computers be less secure than at home? I’m not talking about public computers, it’s logical that I don’t log into public computers.

    But it can certainly be the case that someone needs to quickly log into webmail at their grandmother’s where they can help, or at other people/relatives/friends/family members or at their place of work or wherever.

    Filling out a Word document is just easier using a real keyboard. I don’t have a separate keyboard for the iPad. So certain things are easier to do on a desktop or laptop than on an iPad/tablet or whatever.

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    @Loxiran

    If you look long enough, you will always find a rare case that justifies the use of webmail. But it is precisely in this rare case that the advertising banner is not a problem because it only appears once every leap year.

    Show original language (German)