No more access to the IB3

    • Hello everyone,

    I can no longer log into my IB3.

    If I want to dial into the box via IP, the address at the top of the browser changes to https://swisscom.internet-box.ch/

    I’ve already restarted the box, but unfortunately without success. All I know is that I have a firmware something with 13.xy…

    I’ve tried all browsers and also on all PCs I have.

    I also tried via WiFi, but no success here either.

    Otherwise everything runs wonderfully and without any problems.

    I can’t do a reset at the moment because everything is working…

    Greeting

    Daniel

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    • WalterB has responded to this post.

      • 5018

      • Solutionselected by MirkoP

      @wolewo A reset won’t help you. You are still in a group of testers who get new firmware earlier. R13 is in development.

      The error you have now was found during these tests. I don’t want to say more about it, but @JonasB can help you. But probably not until tomorrow.

      My advice, don’t do anything until then. The error only affects the WEB GUI. Internet, TV, telephony continue to work.

      @wolewo A reset won’t help you. You are still in a group of testers who get new firmware earlier. R13 is in development.

      The error you have now was found during these tests. I don’t want to say more about it, but @JonasB can help you. But probably not until tomorrow.

      My advice, don’t do anything until then. The error only affects the WEB GUI. Internet, TV, telephony continue to work.

      Show original language (German)

      Yes, I have to stop the beta firmware thing. I took part at the very beginning when the IB3 came out.

      It has always worked without any problems until now.

      Show original language (German)

      So I looked at the update history of the box and actually you should have received an email with all the information about the latest firmware including release and error reporting link for our trial customers.

      If necessary, I can remove you from the list. If you do not want to do this in the future, please make the reports via the reporting link and then our specially trained support will take a look at it.

      I would suggest we update IB3 to the latest version, because that should fix the problem. Alternatively, you could go back to 02/12/48 (it has been rolled out to the masses).

      Show original language (German)

      @wolewo

      Yes, 13.xx too

      It happens every now and then that I can’t access the router, but Swisscom always disconnects the node when I report the error. This sometimes takes a while, but you usually don’t have to go to the WEB GUI urgently.

      Show original language (German)