No more activation with Zyxel AX7501

Hello everyone,

yesterday Sunday morning I lost the activation of my Zyxel AX7501 (XGSPON 10GB),

A 100.92…… number was shown to me as the IP. I got to the “Swisscom.ch/registration” page and, after entering my login details and OTO number, was able to complete the registration so that I was redirected to the Bluewin page. However, my reference IP remained 100.92……

After the first call to the hotline today, I was told it was a third-party router, please contact Zyxel.

I then installed the IB 3, but it flashed red and there was no internet connection at all.

Next call to the hotline: I was allowed to go into town this evening and get a replacement IB 3 (without cable and SFB+ module). If that doesn’t help, I can call on second-level support.

(As expected, same result: red flashing and no internet connection.

Tried again with the Zyxel. IP 100 range, registration possible, but no public IP.

I suspect that the SFP module of the IB 3 is defective.

Does anyone have any idea why I can no longer activate my connection with the Zyxel? Everything went smoothly until Sunday (didn’t change anything)

My configuration:

OTO — Zyxel AX7501-B0 (Studerus Firmware; Bridge Mode) — Unifi UDM-Pro

I would be grateful for any idea or suggestion.

Many greetings and have a nice evening:

Colossus

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@ColossusCH2

It’s amazing that the Internet-Box 3 is replaced without any ifs or buts in such a case, in any case you now have to get the IB3 running and then the Zyxel will definitely work again.

Surely you have the original fiber optic cable to the IB3?

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Installationen, Netzwerk, Internet, Computertechnik, OS Windows, Apple und Linux.

@WalterB

Hello WalterB, first of all thank you very much for the help.

The cable used should be the original Swisscom cable (OTO green; IB3 red).

The replacement IB3 was without cable and SFP+ (modem and power supply only)

Greeting:

Colossus

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@ColossusCH2

I can’t say what color it is because it’s still on copper, in any case You have to fix the connection with the IB3 and as you say you come to the registration page and from my point of view there must be something wrong .

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Installationen, Netzwerk, Internet, Computertechnik, OS Windows, Apple und Linux.

7 days later