Hello @Mindscope
Here I have the photo of the section of the IB3 “Internet Box” / configuration and factory settings.
I read about the redirects there.
greetings Lorenz
Hello @Lori-77, that’s exactly what I read and thought to myself, if port forwarding is mentioned, then pretty much everything is saved. As I said, not even these were restored. The information is simply wrong.
@kaetho: Does this mean that the device names are not stored in a locally saved file? I noticed that they were lost when saving in Kundencenter.
@MichelB: I saved everything in Kundencenter, but the supporter couldn’t tell me how to restore it, even after consulting the technician, and ultimately said that it would probably be restored automatically, and if so after that If anything is missing, it probably won’t be saved. Can you actually actively retrieve this from the Kundencenter? How?
@Mindscope in my experience no. But according to @MichelB that’s how it should be. If I have the time and the opportunity, I’ll try it out via WoE.
Thomas
As far as I know, the same scope is backed up with manual configuration backups - whether in Kundencenter or locally on the PC.
Have to be honest - I haven’t found the place in the (new) Kundencenter (MySwisscom) where you could initiate the config restore… @Anonymous @ThomasS @MichelB?
….keep on rockin' 🤘🏼🤘🏼🤘🏼
5 days later
Unfortunately, even after a few weeks, the backup from the Internet box in Kundencenter is still not accessible. When you open the link in Kundencenter, it jumps back to the beginning.
System Windows 10, browser Firefox.
Installationen, Netzwerk, Internet, Computertechnik, OS Windows, Apple und Linux.
@MichelB: I have now received an old IB 2 (because with the IB 3 the DHCP server always stops working after a few days). But the exact same problem exists, i.e. the settings can only be retrieved from a locally saved file. In this case, did “redesign” mean the website and not the IB at all?
At least I have now been able to understand that the recorded network device names are restored from a local file, which is great. The port forwarding will also be back afterwards. Unfortunately, almost nothing seems to be saved regarding WLAN. I assume this is because the SSID and key are restored independently of the backups at Anschluss of a box. That’s why you probably thought that you don’t have to save any WLAN settings in the file. Unfortunately, things like a permanently selected WiFi channel or the channel bandwidth are missing. You can live with that, but of course you may be surprised that the WLAN no longer works so well after a restore (fixed channels can be an advantage over automatic channel selection in many constellations, especially if you operate several access points). But once you know that, you can certainly live with it, you adapt quickly.
The “redesign” meant the Swisscom Kundencenter homepage where the router backup page can no longer be opened, but you don’t normally need that if you save the backup from the Internet box on your own computer either way.
Installationen, Netzwerk, Internet, Computertechnik, OS Windows, Apple und Linux.