Since the last update on my UHD TV BOX for OS 4.0, the sound cuts out regularly for approx. 5 to 10 seconds

Good evening,

I suggest you start by turning off the TV Box, restarting the router, and then turning the TV Box back on.

DanielD

Unfortunately, volume control via HDMI is not supported, and since the remote control cannot be connected to my AV receiver Sony STR-DA3600ES, I can only use the surround sound to a limited extent, as in this setting the volume can be controlled via the remote control of the Swisscom Box (IP2000 ) cannot be regulated.

An expansion of the EOS4 to include volume control via HDMI would be welcome. The AppleTV can do this, for example.

How can I deactivate audio playback from the latest model TV box?

if you turn it off because I set a shutdown timer, the audio continues to be played by the box.
which is unpleasant for those who have a box in their bedroom.

Good evening,

the sound of the TV for Netflix and You Tube is perfect but when I watch a TV program with my new box it disappears and becomes inaudible

how can I fix it….

+1 like Hippman

Please expand EOS with volume control via HDMI so that only the BlueTV FB can be used for all functions.

@Risi and @Hippman

thanks for the contributions

With an audio system it is best to use it

- an optical connection of [Swisscom TV 2.0 mini TOSLINK cable 3 m](https://www.swisscom.ch/de/privatkunden/produkte/tv/details.html/swisscom-tv-2-0-mini-toslink-cable -3m-10178853?contractDuration=24&payOption=ONE_TIME#tab%5Bselected%5D=0) between the TV-Box and the receiver

- an HDMI cable (latest generation) between the TV-Box and the television

- set the sound output to the receiver

- set the volume on the receiver to 50%

- only use the Swisscom remote control to adjust the volume of the sound heard

- with Swisscom Box (IP2000) EOS 5.1 must be available with software version 6.1xx.x

- to get the updated software versions, perform a REBOOT / RESET of the various devices: TV-Box and possibly a connection kit

Hello @Greifloppil47, thank you for your contribution.

In your file, I can see that support was given to you in January. It is indicated that if the situation does not improve, a ticket must be opened in order to carry out further analysis.
I invite you to contact the competent department in order to receive the assistance necessary for your request: https://bit.ly/38K0zLn.

Best Posts

@Stiotuple50

>… I would like to know if I can connect my AirPods to the TV and still have sound through the speakers? For the rest of the family. THANKS…

it seems that NO according to this discussion in the Community in German

AirPods seem intended for individual use without sharing sound

Sonos Sub Mini Sinnvoll? | Swisscom Community

… AirPods are of course especially suitable for individual spectators…

… but if you want to watch a film together, integration has its limits…

… For individual use… if you also use AirPods…

here are some other extracts translated by DeepL

Before, I systematically played the television sound through the hi-fi system, but since the increased use of AirPods, I really only do it exceptionally. This saves electricity, protects neighbors and operates 24 hours a day. The most respectful solution for the neighborhood and the WAF is certainly to combine the latest generation Apple AirPods with an Apple TV Box.

The sound is great and the integration with the ATV also works seamlessly:
- Open the case, put the plugs in the ears and the sound goes immediately and automatically from the TV to the headphones.
- remove a plug from the ear and the TV pauses, put the plug back in the ear and the program continues in the same place.
- Put the cap back in the case and the sound automatically returns to the television.
Of course, an Apple TV box has other strong points, but one of the most overlooked in my opinion is the great integration with AirPods.

You’re right, but if you want to watch a film together, integration has its limits.
For two AirPods (two people), you need an Apple TV 4K, the HD version only allows one AirPod (one person).

You’re right, AirPods are of course mainly suitable for individual viewers and they really work quite brilliantly. Using two pairs of AirPods on the ATV 4K does indeed work, but this is of course a sensible use case if one already owns the AirPods, because otherwise , this is a new investment for television sound alone… A particular question is whether we want to use the special “spatial sound” of the latest generation AirPods to watch TV. television or not. At first I found it rather strange that it gives the illusion that the sound is not coming from the headphones at all, but always from the TV source, but in the meantime I find the ambient sound better than the “normal” sound " headphones.

the complete integration of the Apple AirPods wireless headphones with the Apple TV Box is simply brilliant (e.g. the TV program also stops when you remove an AirPod from the ear and resumes when put back in the ear)

For individual use, the additional streaming on the big screen is actually superfluous, because the iPad is really a great TV and if you additionally use AirPods, the sound is also exceptional, but if you want to be several people, conventional television is of course more suitable.

Super helpful support, which also gives good tips. More than expected.