Hi @Senoa & Co

As @SamuelD already mentioned, the problem is known and is being worked on. Unfortunately, since this is a somewhat complex topic, we cannot currently say when a solution will be available for affected devices. users there.

From thread [Update TV Air V 3.0.0 / 3.1.0 for Android](https://community.swisscom.ch/t5/TV-Air/Update-TV-Air-V-3-0-0-3 -1-0-f%C3%BCr-Android/td-p/556448/page/3) (Page 3) > unfortunately the thread has become a bit of a catch-all for all sorts of Android Problem/questions have become a bit confusing

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@EdgarJ wrote:

Hi @matratzi, @SamuelD & Co

The problem is still being analyzed as SamuelD mentioned. However, we can now say that it not only affects Huawei but also models from other manufacturers. Unfortunately, the topic is rather complex because the problem arises from a combination of manufacturer hardware vs. OS version in interaction with the player and the DRM security level used.

In any case, we are aware that such problems can occur when playing encrypted content, but we cannot yet say in detail why certain manufacturers/models are affected and others are not. We are continuing to work on finding a solution as soon as possible.

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In addition, unfortunately not all manufacturers of mobile devices certify them properly with the player distributors, which can sometimes lead to such problems.

If you write “…now the new TV Air version 3.1.0 is also loaded” my question would be how you played previously encrypted content (different cell phone, new OS version, TV Air on via Android app, never used before) ? Or did it never work at all? Version 3.1.0 has been available since January 28th. and previously version 3.0.1 was available from December 19, 2018. The old app has no longer been available since January 1, 2019. In any case, it’s always good if you mention which manufacturer/model and OS version you are dealing with.

Hi @Senoa & everyone else affected

We are aware of your displeasure and that of all other affected users. Unfortunately, we can’t simply snap our fingers to fix the problem. It’s up to us to find a solution, but unfortunately I can’t say when it will be available.

So that even inexperienced users are aware that this is not a trivial problem, but rather complex, we try to explain it to everyone as understandably as possible. to break it down so that it becomes that.

As an example regarding playing encrypted content (DRM):

- Device 1:

Samsung X, with OS A on Player W > works

Samsung X, with OS B on Player W > works

Samsung X, with OS A on Player Z > works

Samsung X, with OS B on Player Z > doesn’t work

- Device 2:

Samsung Y, with OS A on Player W > doesn’t work

Samsung Y, with OS B on Player W > works

Samsung Y, with OS A on Player Z > doesn’t work

Samsung Y, with OS B on Player Z > works

The problem here covers 3 areas:

- HW (hardware) of the manufacturer in conjunction with the Android OS version used [manufacturer]

- Player used and its licensing with the corresponding HW / Android OS version [manufacturer / player provider]

- Encryption system of the streaming service (SC TV Air) [SC]

The example aims to explain that even within the same manufacturer (i.e. Samsung, Huawei, etc.) different HW is installed in different models and is also licensed differently to players (which then handle the encryption on the devices together with the HW and OS). (or not).

If a certain model with a certain OS version does not work on one player, this is also the case for all others with the same setup.

Getting around the problem from a technical perspective would mean violating licenses from manufacturers and providers of encrypted content. It is therefore a bit of a dilemma as the reins are not solely in SC’s hands.

In any case, if anything new comes up on this topic, we will keep you updated.

Hello EdgarJ

Thank you for your explanation.

But that doesn’t help us.

It’s starting to get embarrassing. First you are forced to update the app, which is completely unstable. Now I can’t even watch my paid channels.

How long should we wait until this service works? Does the problem have the necessary priority at Swisscom?

It can’t be the case that we have to wait so long for a problem to be solved with a payment service. Why isn’t a workaround being looked for and temporarily implemented?

I don’t understand…I work in IT myself…I shouldn’t allow myself to do something like that…I would lose my job…

It’s a shame, otherwise I think Swisscom’s services are great… (also in the business sector)

Greeting

Mark

Hi @oOdietiOo

We understand that the affected users are becoming impatient and yes, the topic has the necessary priority. As I said, it’s your turn and you’re trying to find a solution as soon as possible, even if the problem itself isn’t primarily caused by SC. I can’t go into any further technical details here because it makes no sense to break it down any further than described above.

If you also work in an area of ​​IT where you have to pay high penalties for violating license rights, you may understand that the topic is a little more delicate than simply applying a workaround/fix, albeit temporarily, to make it work again. There are a number of different systems connected here, all of which are interdependent. It’s not just the Android client itself.

If there is any news, I will try to keep you updated here.

We apologize for any inconvenience caused.

I would also like to vent my dissatisfaction.

I also have a new Huaweih mate 20 pro and cannot receive Teleclub with TV air from swisscom. Pay my Swisscom bill on time month after month and then I can demand that everything Swisscom promises can be received.

Every smartphone has to work, no matter the manufacturer…

Greetings from the dissatisfied

We can’t do much with your post. We need facts! Do you have an InOne Home or Vivo XS at home? Which login do you use for Swisscom TV Air. Do you use the app or do you use the browser? What message is coming?

By the way, as far as I know, renting a film via the app is not possible. If only via the browser.

Hello dissatisfied (great name).

I had the same problem with Netflix and my P20 Pro until recently.
Since the contents of Teleclub are also transmitted encrypted, I can imagine that it is the same problem.
There is an exciting article about this [Article from Huawei](https://www.huaweicentral.com/huawei-p20-pro-and-mate-20-pro-now-support-netflix-hd-and-hdr-content- and-widevine-l1/). If Huawei does not have its devices certified, Swisscom itself probably has little or no leeway. Before I bought my P20, I never thought about it like that. It would be a great device, but if it doesn’t work then you’ll end up with Riccardo, which is why I’ve now bought another monopoly phone. It’s a shame, because Huawei already makes cool devices.

Greeting,

Bingie!

The Huawei Mate 20 Pro is really a good smartphone, but that’s not of much use to me either.

I pay for TC and want to be able to receive it on my smartphone too!

Just Ricardo and another Samsung, then the dissatisfaction will stop and joy will reign!!!

the dissatisfied one

Exactly, unfortunately only Huawei can solve your problem.

I’m sure they will at some point. The TV Air app is by no means the only application affected by the problem.

same problem with new P30pro. What to do?

And another month has passed… and it still doesn’t work…!

The MediaPad now has the latest Android (9), but doesn’t work either.

It’s starting to get really embarrassing…

1. You can’t adjust anything there. This is a setting that Huaweih has to make!!

It’s best to switch to Samsung. With my old Galaxy S8 it works perfectly with TC!!

the dissatisfied one

Now even the free programs don’t work anymore…!!

I’m slowly running out of patience…

What kind of joke application is this…??

What do I pay so much money for per month…??

The last information I received from Swisscom is that the problem should be fixed with the next update to 3.3.0 - the update should come in the next few days.

I’m happy for you… unfortunately I can’t confirm… it’s still the same for me… I’m on vacation and had to take the tray from my son…!

Huawei MediaPad 5 with Android 9 doesn’t work, Huawei MediaPad 2 with Android 5.1.1 works… 😞

Hi oOdietiOo,
Has anything changed for you with the update to 3.3.0? Playback now works on my Huawei P20.

lg

Bingie

Since the new update from tvair it also works on my Huawei mate 2!