Standard Internet box impossible to connect to the internet
Good morning,
We have an internet box light box that works. Given that we need to use two telephone lines, we purchased a standard internet box. When we try to plug in the device, the front LED flashes alternately white/red.
We called the hotline and after discussion with the technician, the box was changed. After plugging in, still the same result. Called the hotline again and still unable to connect said box. Even with a notebook connected to the case, nothing works. It is also impossible to reach the Swisscom site with this telephone socket, an error message telling us that the internet is not connected. From another connection, it is easy to access the Swisscom account and see the incriminated device. But here, big surprise, it is only possible to configure the box on the line corresponding to the account telephone number…
Donations after 10 days of discussion, two hours of telephone conversation, two round trips to Fribourg, it doesn’t work. And still no trace of the emails and SMS promised by the hotline.
