@Doremi

No, it doesn’t work and you can manage channels without any warning, painfully make changes and lose everything.

This is what is unacceptable, even more than the duration of the outage.

A few days ago, we were pretty well warned…

We really cannot ask users to consult the list of faults before touching Swisscom equipment!

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@Jean-Pierre_Feron

Download My Swisscom Assistant and there you have all the information without needing to consult the “Disturbance Notice” web page; from there you have the most practical information to consult.

https://www.swisscom.ch/fr/clients-prives/aide/loesung/my-swisscom-assistant.html?ext-campID=SEA_GFI_SER_LI_SE_&gclid=CJOgjrLMrdECFcMW0wodTmgH EA

Cordialement

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@Doremi

Have you ever developed an application to find out what the minimum requirements are?

…and Swisscom would like to be number 1.

Overall there are a lot of good things but the minimum requirement is not met!

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For those who follow the Swisscom website on a regular basis, we regularly see improvements. For example, I have just changed my modem and immediately in my customer account, the image of the new one is displayed.

So if there are currently problems in the customer area, I don’t think it’s intentional.

I rather think that the problem is more serious than expected, that the site is currently operating urgently with an old version and that those responsible preferred to do nothing during the holidays, this to avoid other problems arising.

Continually criticizing the slowness will on the contrary push those responsible to avoid making an update that is not too stable.

Good evening everyone.

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@cis

If you had done development you would know that you should ESPECIALLY NOT RELEASE UPDATES THAT ARE NOT YET STABLE… (if not to testers, but in no case to the general public)

This is where the real problems are inevitable and it is amateurism unworthy of No. 1!

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Good morning,
who could inform me about the national outage concerning channel management in the customer area
It’s been 3-4 days since we can no longer modify, save,
THANKS

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@sergev

Good evening,

go to My Swisscom assistant if you don’t have it download My Swisscom Assistant all the breakdowns are there and if you have problems at home it fixes them

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Good evening,
Using my assistant will not correct the problem! This is a problem at Swisscom which prevents changes in the customer area. And it lasts…lasts….

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@NathalieSI

It’s really a bit light…

We could understand the breakdown and excuse its completely abnormal duration (for No. 1!) if the information was nicer and less haughty!!!

Even the subject appears to be resolved: a shame!

An idea for compensation…a free Internet box 2 even for former customers…

who had to be patient!!

Hopefully the new year will be better!

kind regards

JPF

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