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4 months later
Mobile 07* *** ** ** and 07* *** ** **
Advice in the Swiss Shop Tellpark Schattdorf/Erstfeld
The advice from the two gentlemen is competent and the problems that we as laypeople have are discussed calmly, even if there was a lot going on in December, for example. Great, congratulations. Friendly and accommodating.
Doris and Sigfried,
currently house from Realp
(Comment from Community Manager: Please do not post any data. Thank you)
5 months later
Good evening
Just very briefly. I always speak to Mr. J. Rebsamen on the phone.
All I can say is: TOP……… the information, the friendliness, very competent and willing to help!
You can look for such friendly employees!
Have a good time and see you next call - with Mr. Rebsamen of course.
AC
PS: a wage increase could easily be possible for Mr. Rebsamen :-)
24 days later
For years I have had a number of technical problems with Swisscom TV/Internet/landline. Not a week goes by without there being “outages”. So last Sunday, September 18, 2016: 3 failures within a 3-hour heel evening was simply too much for me. After I had a technician on the phone and he advised me to get a toothpick/or paper clip to reboot the router, I saw “RED”. Because it’s not the first time that I’ve rushed around the apartment late in the evening (note that it was 9:45 p.m. on Sunday) like a “crazy person” and followed the technician’s instructions. The respective “toothpick/paper clip escapades” were of no use.
There’s a defect somewhere in my apartment, that’s out of the question, after all, 3 Swisscom technicians were in my apartment for hours and nothing was found.
However, the absolute “peak” was last Sunday, when my advisor advised me that I should terminate the Swisscom contract. I was simply speechless at the moment. Is this how you treat customers?
However, I will take your rep’s advice into consideration and consider transferring to Cablecom. However, I am very disappointed.
Best regards
Inge Meyer
It would be interesting to see if there is a general problem with the available performance!
What does the availability check show?
https://www.swisscom.ch/de/privatkunden/checker.html
Installationen, Netzwerk, Internet, Computertechnik, OS Windows, Apple und Linux.
@Lady wrote:
…
However, I will take your employee’s advice into consideration and consider transferring to Cablecom. However, I am very disappointed.
Kind regards
Inge Meyer
This is unlikely to be our employee, because this is the “Customers Helping Customers” forum and not Swisscom. And we are “just” customers like you.
Anyway, with a little more technical information about your problem we may be able to help you here:
- Internet profile?
- Line data read from the router’s web interface?
- Values of the checker www.swisscom.ch/checker?
- Results from the speed test http://hsi.bluewin.ch?
- How is the TV-Box connected to the router?
- What exactly is failing, just the TV or also the internet connection?
12 days later
Good day
I received your SMS today regarding the service provided to me yesterday after the router crashed in TV 2.0.
Unfortunately, the (extremely complicated) link provided in the SMS did not work. I therefore express my opinion in this way as follows:
It took some time until I got a lady on the phone. She helped me extremely efficiently and was always very friendly and helpful. After about an hour, the reason, which was apparently very difficult to determine, was finally found and remedied.
Everything now works perfectly and I am very satisfied and impressed in every respect by the quality of the service despite the unusual time (Saturday, around 6:00 p.m. to 7:00 p.m.
Thank you again for the professional help!
Kind regards
René Beetschen
6 days later
24 days later
Since my email program (Mozilla Thunderbird) no longer worked, I spoke to you on the phone for over an hour yesterday. He was very patient with me and did countless circuits. Unfortunately without real success. He told me that my email was completely overloaded, which I found hard to believe. Then he said that he was now able to reactivate all the programs in the mail, but that this took quite a lot of time. After another hour he called me and asked about the process. Unfortunately, this was still not completed. I should just leave the PC running and wait. I turned it off at 10 p.m.
This morning I called you again because I couldn’t get into the Thunderbird program. This time a Mr. Dyvok has me? advise. He was extremely nice and understanding and lo and behold, after 10 minutes the whole problem was solved. It was just my password. He also told me that my mail surfer was not overloaded and that I could now do everything as usual. I am relieved and very grateful.
So, big compliments to your technicians. They are all extremely patient, understanding and kind. Thank you everyone!
On November 1, 2016 I had problems with Swisscom TV 2.0. It was the first time.
A (young German) gentleman gave me an excellent answer on the customer service number
helped me gave me the tips I needed.
Best work with a lot of patience.
Thank you.
@CapsLock wrote:
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@CapsLock wrote:
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a month later
5 days later
21 days later
The absolute “peak” was last Sunday, when my advisor advised me that I should terminate the Swisscom contract. I was simply speechless at the moment. Is this how you treat customers??
@“x”#543549Why the excitement? This was perhaps the best & most honest advice you have ever received/will receive from the Swisscom hotline.
23 days later
18 days later
It’s about the 2 landline telephones “DAVOS” that were installed on January 5th, 2017 and are not working properly. They have already been in the Swisscom shop several times, the problem is that the missed calls do not appear on the display, so the technician tells me that this is the case The Davos phone is not there, but it is there, after the Swisscom shop the problem went away for about 2 days and the missed calls were displayed. After today’s phone call with your technician, the message “no call list is available” appears in the menu.
I have been a Swisscom customer for many years and am very disappointed with their services and the technician, who wasn’t very friendly either.
I have to mention that most of the internet and computer service technicians that I have used several times were very competent and friendly.
Best regards
J. Künzler