Thanks.
But the checker is just way too general…

The details would also be interesting for the customer.

Why, for example, was the whole “promotion” canceled at such short notice…? Or what the new “timetable” looks like…?
SC must carry out the installation or Coordinating connection data internally - why can’t this be communicated “continuously”?

In my case, I now have no idea whether it will work this year… or next…
…or did I “miss” (overlook) something…?

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Hello

I can understand that every customer would like to have full transparency. But that doesn’t work. And it is not always possible to immediately assess when a new appointment might be. That depends on how serious the reason was why the appointment was postponed.

Guido

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“Reliable” - My checker once said that an expansion was planned for a date 3 years ago. Nothing has happened since then, a whole part of the village still has less than 10 Mbit/s.

This year a large white cupboard (approx. 3×1.5m?) was set up in the Cablex village center. But I don’t know if there’s anything connected. In any case, nothing has changed in terms of speeds and no new date has been communicated.

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  • Xris has responded to this post.

    Anonymous1


    @Andreas Strahm wrote:

    The checker is not always reliable. Until a few weeks ago I was told that the expansion had been postponed for unknown reasons.

    Now I have the following values:

    InternetSpeed.jpg

    What’s interesting is that I also achieve 25Mbit/s when uploading.:smileyvery-happy:

    The copper limit of 100/20 is apparently no longer set in stone.


    @Anonymous

    I also had such good values ​​at the beginning (only 40 m copper).

    After a long time, the downstream was reduced from 110,077 kbit/s to 99,000 kbit/s - without me ever having any problems with the internet connection.

    From a net 95,000 kbit/s I suddenly have to make do with 79,000 kbit/s to 84,000 kbit/s. The house installation is top.

    Screenshot 2016-07-21 at 09.55.22.png

    Called the hotline yesterday, but it didn’t help: “It’s the system that decides how fast you can surf, it all happens fully automatically…”

    What is your net speed measured with the Internetbox?

    It’s great that things stay the way they are.

    Show original language (German)

    It is the sum of various automatically collected measured values ​​that ultimately defines the speed. It’s better to have all points met at 99 Mbps than certain errors at 110 Mbps.

    In addition, in everyday use (without a stopwatch or comparison measurement) you probably won’t notice any difference whether you have 110, 99 or just 80 Mbps.

    Show original language (German)

    Now I have another question. In Kundencenter I had the announcement that my location would be expanded with fiber optics and then it was written that ultra-fast Internet of 100 Mbit/s download and 20 Mbit/s upload.

    I have the Vivo-M subscription, so why not upload with 100 Mbit/s?

    I’m unsure again whether I will really receive fiber optics in Biel/Bienne or just a G-Fast? This would be cosmic, because Swisscom promised over two years ago that the entire city of Biel/Bienne would receive fiber optics.

    Show original language (German)

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    • Xris has responded to this post.

      Thanks for your explanation @Anonymous. Well, happy too soon. Since I’ll be editing more videos from home again, this upload doesn’t do much for me, they are raw files, like prproj files, that I have to load on the server and I finally wanted a timed upload.

      It’s a shame, because the SC has always communicated that all Biel residents will have fiber optics, of course up to the apartment, what was laid in the street doesn’t interest me much. But maybe this rumor was intentional. I myself am from cable to SC, I really like the TV product at SC, but the internet…

      So no real fiber optics in Biel/Bienne, I’m actually disappointed again.

      I have to think about this in peace and quiet, as I still have cable Anschluss in the apartment.

      Show original language (German)

      The announcement at the time probably said that Biel would be fully developed with glass. However, this does not necessarily have to mean FTTH; this statement is also fulfilled with FTTS.

      Show original language (German)

      @swissbeetle
      You’re absolutely right, I had cable until November 1st, 2015 and really wanted a working TV product (which is the case now) and glass. I knew that I would have to wait another year for glass.

      But now it’s clear that I’ll only get 100/20, with the funny title, Ultrafast Broadband Internet.

      @hed
      I don’t think it’s so great that glass is not just glass, and yet the name glass is deliberately used on the website and in the advertisements, without any information about the fact that glass is not just glass. But let’s leave that alone.

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      • kaetho has responded to this post.

        Anonymous1


        @Andreas Strahm wrote:


        @Xris wrote:

        What is your net speed measured with the Internetbox?


        The Internet box measures 92 Mbit/s in the DOWNLOAD and 26 Mbit/s in the UPLOAD.

        Other tools measure 99 Mbit/s in the DL.

        Most tools give the fastest second, which is not very relevant. For me, the more meaningful 10-second average is over 10 Mbit/s lower. See below:

        Screenshot 2016-07-22 at 11.23.57.png

        Show original language (German)

        CapsLock wrote:

        I don’t think it’s so great that glass is not just glass, and yet the name glass is deliberately used on the website and in the advertisements, without any information about the fact that glass is not just glass. But let’s leave that alone.


        The differentiation is definitely made and explained here:

        https://www.swisscom.ch/de/privatkunden/hilfe/loesung/ausbau-info.html

        Thomas

        ps: By the way, in Kundencenter it says like this:

        22.07-3.jpg

        Show original language (German)

        @kaetho

        Yes, it’s well hidden.
        As I see it, a future customer has to read the page under “Help/Solution/Expansion Info” before he has even received any material. I can’t really believe whether a new customer reads the entire help page before installing the SC material they received.

        The difference between fiber optic and fiber optic technology is a PR gag and so the confusion is perfect.

        By the way, the first variant, fiber optics, is also a technology.

        Show original language (German)

        Someone who wants to switch to Swisscom does so for a specific reason. For you it was the TV offer? If someone wants to change because they want fiber optics in the house, they will clarify in advance whether that will be the case. You don’t need to study the help pages, just a Swisscom employee who does his (consulting) job properly. But they cannot see into the future either, at least not further than what is stated in the checker.

        If the difference were a PR stunt, there wouldn’t be today’s difference in speed values ​​(1000/1000 to max 100/20). Because it is precisely the underlying technology that is crucial for the access speed.

        I am also more of the opinion that sooner or later a Vivo-M on glass (100/100) will no longer be able to achieve the same performance as a Vivo-M on copper (max 100/20).

        Thomas

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        I simply trusted Swisscom’s statement that the city of Biel would get fiber optics.

        No matter how you spin it, the customer is always the stupid one.

        Have a nice weekend

        Show original language (German)