I have already tried all their proposals, with 1 plug per socket etc…. but that changes absolutely nothing, Swisscom has a big problem with Box 2.0 but does not want to admit it…..
With 1.0 I never had a single problem…I infinitely regret this 1.0 swisscom wanted to move forward too quickly and now it’s up to us to pay for this unmanaged progress…
Hello @nwi, after reading the posts I see that replacing the bug does not solve the problem. The firmware being identical on all Internet Boxes (if up to date) and if we consider that the problem is not generalized, or look if we eliminate the problem in the firmware!
1.- The box is connected to the same electrical group as a large electricity consumer (fridge, washing machine, etc.)
2.- The phase which powers the apartment circuit breaker (hence the Box) is a poorly balanced phase (starting the heating, elevator, etc.)
3.- Are there inverters that reinject current into the electrical network (photovoltaic panel).
4.- I would end up with the earthing if there is a good earthing of the sockets.
If the Box is very sensitive to these variations, it would be good to check the points above.
It would also be good to have an idea of where it is located by putting the postal code at the end of its name ex: Ro_CI-1004 gives an idea of the exchange to which we connect and we can also indicate the serial number, model and version of the firmware. This would allow us to make statistics of where the rebooting Boxes are located and also see if it is the same manufacturing series. So no solutions but other avenues to explore.
Greetings @ all
I have exactly the same problem after switching to fiber. Reboot of the internet box almost every day. Swisscom changed the router once and also changed the port. No improvement.
On the other hand, I have a soundbar connected via LAN to the router which resets at the same time as the router, but this is not the case for the TV. Very strange. I tried to change multiple sockets and wall sockets without success.
Hello everyone,
We are sorry for the inconvenience caused by these outages. If interruptions are still active and the connection between your router and PC is wired, we suggest you provide us with details of your installation, so we can analyze your file.
If you are currently connected via WLAN, we suggest that you first connect your PC with an Ethernet cable and then provide us with feedback. You can also consult the following help page: Resolve WLAN connection problems.
@Druss, we have forwarded your request to our specialists who will contact you as soon as possible.
Have a nice day everyone.
Cordialement,
Hello, I constantly have micro cuts and the last time I called I was blown away, perhaps my remarks on the incapacity and on the Moroccan accent of my interlocutor did not pass.
We are always told that the hotline is in Switzerland but I find it very difficult to believe it. It is known that most of the hotlines are in Morocco and what reinforces this idea for me is that they can never test a line.
Dear idoc,
Swisscom handles most customer inquiries internally. To be able to cover peak periods, a small portion of requests are taken over by external partners. All our call centers are located in Switzerland to guarantee good working conditions and that each employee can benefit from the conditions in force under Swiss labor law.
Best regards,
Good morning,
This internet box is a real disaster and Swisscom is not only unable to find the cause of my random restarts but also does not really seem to take the trouble to do a comparative analysis with its different customers experiencing the same symptom. In principle in this type of problem we do a (for example) Kepner Tregoe type analysis to compare the different configurations and try to find common points.
My internet box restarted twice in the space of 10 minutes around 3:30 p.m. today. It had also restarted randomly in recent days.
I don’t think I should expect much from Swisscom anymore regarding this problem.
Best regards
Nicholas
Good morning,
I thank you for your proposal but your “Wireline CompetenceCenterFAS” team has already attempted to do this type of analysis and here is their response from January 2016:
---start—
Today we have received from the manufacturer a feedback. Unfortunately, they are unable to make a diagnosis, because the interruptions in the DHCP Sessions are too low. This Month the connection had only one interruption and in this case we can’t guarantee an uninterrupted service.
Currently, a permanent recording records each behavior on the Internet Box. If the DHCP interrupts continue to be so low, we will stop the analysis. Thank you for your understanding.
---end—
The fact is that this Thursday, May 5, the internet box restarted twice in 10 minutes and that over the past 10 days this has happened around 4 times.
So it’s strange because it seems that during Swisscom’s monitoring everything is perfect but once the monitoring is stopped, the customer encounters serious problems again.
Short of a miracle, I no longer expect much from Swiss regarding this technical problem.
Best regards
Nicolas Wipfli
Good morning,
I’m coming back to the news because I still have the same problems, namely the box which restarts about once a day, and what’s more, I had to deactivate the application module because otherwise the parental controls were activated for no reason and blocked all internet connections… My box is up to date with the firmware and I have already tried to change the cable, change the socket, the box has already been changed and a swisscom electrician has already come by to try to correct the problem . Is there any solution left or should I settle for a connection that works when it wants to?
