E-sim

Fezeustie26 · 9. Feb

E-sim

How do I change an e-sim from the old mobile phone to the new mobile phone?

NilsL · 9. Feb

@Fezeustie26 Simply order a new eSIM via MySwisscom and install it on the new mobile phone

Fezeustie26 · 9. Feb

Thank you very much. Unfortunately it does not work…

NilsL · 9. Feb

Fezeustie26 What exactly isn’t working? What’s causing it to fail? Otherwise call 0800 800 800 tomorrow

Samsi · 9. Feb

Fezeustie26 Thank you very much. Unfortunately it doesn’t work…

But it works without any problems. In the customer centre, tap on Order replacement SIM, select eSIM, order free of charge and scan the displayed QR code with the new mobile phone, done.

9. Feb changed by Samsi

POGO 1104 · 9. Feb

Fezeustie26
https://www.swisscom.ch/de/privatkunden/hilfe/mobile/esim.mobile.html#sim-uebertragen

SwissBullet · 9. Feb

Depending on the mobile phone, you can even copy the existing e-sim from the old one to the new one (transfer), which I did just a few days ago. Otherwise it is as described above, everything is very easy.

Prelude · 10. Feb

SwissBullet

With an iPhone in particular, there is no problem copying the estimate from the old one to the new one; it even does itself when transferring data from the old one to the new one. I’ve already checked this on my last 3 iPhones.

cybi · 10. Feb

It is very important that the new mobile phone has WLAN to be able to install the SIM.

Fezeustie26 · 10. Feb

Problem solved - it doesn’t work from abroad, you can only switch an e-Sim from the old mobile phone to the new mobile phone in Switzerland.

Samsi · 10. Feb

Fezeustie26

Thanks for the feedback. It would have been easier for us if you had said straight away that you were abroad. Because this situation is completely different. Reactivating a SIM/eSIM abroad can indeed cause problems. As far as I know, this often doesn’t work, but… the hotline can help in this case. Support should be able to activate a SIM/eSIM itself if necessary if the customer is abroad.

10. Feb changed by Samsi