Wrong invoice paid

On 29 November 2024, I paid an invoice via E-BILL. However, I have now realised that this invoice concerns

Heidy Meyer
*

Invoice amount CHF 204.50
Customer number *
Invoice number *
As this was an E-BILL payment, I did not notice this immediately. Mrs Meyer also paid in this amount.
I only realised when I received another invoice for the amount of CHF 215.30
Why are Mrs Meyer’s invoices appearing on my bank account?
May I ask you to credit me the amount of CHF 204.50 that I paid in by mistake.

Thank you very much

Show original language (German)
 changed by JanineZ
  • HP has responded to this post.

    This is something for the customer support. You’re providing personal information in a public forum.

    This post is in English
    changed by bitracer

    Hello Fleppeplio13 You have landed on the wrong channel to solve your problem. This is the Swisscom forum for Swisscom customers helping Swisscom customers, we have no insight into customer data of other Swisscom customers. Please remove all customer relevant data from your post, as the whole world can see this data and abuse it.

    Tel.: 0800 800 800 during office hours 8:00-17:00

    Contact Swisscom

    Show original language (German)
     changed by user109

    Fleppeplio13

    In addition to the note about personal data: the eBill invoice issuer searches using an e-mail address or a UID that it has stored in its customer database, for example.

    The other customer may have made a typing error in the e-mail address when registering for eBill.

    Show original language (German)