Ok but yes in a forum it is an exchange that you do not agree is your strictest right, yes I am entitled to criticize Swisscom-Bluewin, for the lack of consideration towards its customers. And I confirm what I said. THANKS

Ah yes if you had read a little better, yes I propose solutions. and it’s not 20 minutes..!

@christian1949

Once again, you are ignoring what I wrote. You are proposing a solution that has absolutely nothing to do with the subject. This forum is intended for mutual assistance with Swisscom equipment, not to express your frustration, okay?

Doremi

I only speak informally to my friends, my friends and my partner. I was educated growing up and taught to be polite. This habit of copying English speakers for whom the vouvoyant does not exist, annoys me. This also applies to the Coop. Hornbach and many other companies.

Signed: Mécano 43

@Fiohiogrio45

Hello Fiohiogrio45

This space here is not intended for comments like those found in 20 Minutes.

Have a nice day Doremi

I completely agree with you, it revolts me!

Hmm, I had 2 separate swisscom logins each with a separate bluewin email address, a free bluewin light email address with around 200MB of memory used and a free bluewin basic email address with 1.4GB of memory used. My Bluewin light address was migrated to the new free Bluewin light webmail without problem. I don’t really like the new webmail presentation, but hey it’s free and it works.

On the other hand, my Bluewin basic address was migrated on Sunday September 1, 2024 to Bluewin Light, despite my 1.4GB of memory used and despite the fact that I continue to have a Mobile subscription with Swisscom (Swiss Mobile flat since 2016). I didn’t mind converting this free Bluewin Light into paid Bluewin Basic at CHF 2.90/month. The problem is that when I try to adapt my subscription, the Swisscom site only offers me the most expensive one at CHF 9.-/month with more memory and 10 email addresses that I don’t care about. So no upgrade of the email subscription, but as my memory usage is 1.4GB and the limit is 1.0GB for the Light subscription. I can no longer receive or send emails unless I delete a bunch of messages.

And as this happens on a Sunday, no one on the Hotline to help me.

I go to a Swisscom shop on Monday morning. They cannot help me and advise me to call the Hotline. What I do. They are very friendly and at first don’t understand why I don’t see the option to upgrade the subscription to Bluewin Basic. After several minutes of research, they tell me that I have an old mobile subscription (Swiss mobile flat). I point out to them that Swisscom does not mention anywhere that you must have a Blue Mobile S/M/L subscription to maintain a paid Bluewin Basic subscription. They agree to investigate and call me back. Which is done a few hours later. The reason why I don’t see the Bluewin Basic option and the migration of accounts and email addresses is in progress. This has nothing to do with the fact that I have a Swiss Flat mobile subscription. But as I

am stuck with my email address because of my 1.4GB of memory and my subscription which was converted by Swisscom from Basic to Light, They offer me the Bluewin advanced option for free until the migration problem is resolved fixed and I can migrate to the Bluewin Basic solution permanently.

The gesture is pleasant on the part of the Hotline, it was activated immediately. This is a little less clever on the part of Swisscom’s strategists and planners. I will check regularly and will definitely not keep Bluewin Advanced with its 10 email addresses that I don’t need.

Hello @Prioldutzeu49

In this situation I will quickly install an e-mail client on my PC like Thunderbird (free) or Outlook to access the mailboxes independently of Webmail. Then clean the “advanced” mailbox to have less than 1GB.

With these e-mail clients you can put messages locally to archive them in a folder on the PC.

DanielD

Good morning,

Thank you for your message.

I have multiple Windows10 and Windows11 devices and an Android smartphone. Webmail (Bluewin) allows me to access my mailboxes anytime, from anywhere and on any device. If I install an email client on my devices and download my emails, I lose this flexibility. On the other hand, Outlook probably isn’t free either, or I’ll have to install Microsoft 365 or something. And here I come back to the problem of subscriptions for software, which are certainly more expensive at Microsoft than at Swisscom. Overall, I still prefer Bluewin Basic webmail.

It’s not the cost of CHF 2.90/month for Bluewin email Basic which I deplored, for 5 email addresses and 15GB per email address, it’s more the fact that I couldn’t adapt my Bluewin email to the Basic version like described in Swisscom advertising. So I’m temporarily with the Advanced version for free.

This new policy from Swisscom is becoming truly detestable. After the TV subscription with a x3 price, here comes the email box. But where will the arrogance of Swisscom managers stop? They seem to forget that the people and the main shareholder through the confederation!!!!

This is unacceptable.

Good morning,

It is absolutely incredible and pitiful what Swisscom is doing and how it is doing it:

Currently I pay a certain monthly montant for internet, TV, landline and mobile phone and free email with 5 addresses.

For the same monthly montant I therefore see my services DECREASE from 5 addresses to 1 email address.

I spent a good part of my career in marketing for large companies and I have never treated my clients by asking them to pay the same for less services!!!

This is something that cannot be done… unless you are prepared to see customers disappear and go to other services like Google or others.

I must add that I have been a customer of Swisscom since the 70s and that I have always been loyal to Swisscom, but this is not working.

Please: put your Light subscription with 5 addresses… and current customers who do not want 15 GB of memory etc. can stay with you. Make migration to the new service optional, not mandatory.

If you want to reduce the memory in Light to 1GB (instead of 5GB per address currently) it’s up to you, but keep at least the 5 addresses.

Kind regards.

Bernie

Well done, well said.

Completely agree: UNACCEPTABLE.

Bernie

Yes, we are taken for fools.

For the price we currently pay, the benefits will decrease.

If they want to increase CHF 2.90 by increasing benefits, OK, I agree. But for the same price (which includes free access to 5 addresses) reducing services from 5 to 1 address is unacceptable.

Bernie

Completely agree with your review, all means are good to extort money from customers…

I have been a customer of theirs since their beginning, until now the evolution was always significant and qualitative, but over the last few years it has really become rubbish, especially at subscription prices.

you will tell your boss that he is just a poor guy and a damn liar, because with all these prices it is still us, the consumers, who pay the billions for your acquisition.

Good morning,

We can’t agree with change, but that’s no reason to insult people

Cordialement

Maybe, but frankly he’s exaggerating, he had guaranteed no increase with their purchase, but since then they’ve been adding fees all over the place.

I’ve been with them for 30 years with my 5 email addresses, the calendar etc, and now I have to pay 2.90fr for that, sorry but it’s taking these customers for idiots…, so I deserve it insult.

I can’t believe you’re doing this.

This is typical use of your market power!

I’m definitely considering changing service providers.

You are Really scammers!!!!
More and more incredible!!

My Salt account will suddenly be more used!!!
ABE 😤😤😤