Good morning,

Unfortunately this indication is incorrect because there is only the possibility of accepting Google’s conditions to continue. There is no “continue without accepting” button. I also find it very cavalier to force users to accept these conditions. If I do not accept the CGG I no longer have access to my TV.

@Schiojegritt45

Good morning,

Do you have an iPhone or Android smartphone? These are the same conditions of use…

How do we update the remote control, it’s been running since last night thank you

@Flaugeniet44

Normally the remote control is updated in 2-3 minutes. You must be careful to keep it close to TV-Box to have a stable transmission.

To trigger an update we go through the settings, system, remote control. It is indicated if an update is available which must be accepted.

If everything is blocked, unplug the TV-Box, remove the batteries from the remote control for 30 seconds and start again by reconnecting the TV-Box.

DanielD

Thank you for this offer, but you do not indicate the price for this change.

Cordialement

@Deufliommei19 Hello

there is no additional price for this update! The price of your subscription remains the same.

Cordialement Doremi

hello, as often happens the update does not bring anything good… thank you Google… slow box, choppy image… they are going to sell us a faster and more expensive stream package while the previous version worked very well. Disappointing

@Schiojegritt45

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@Schiojegritt45 wrote:

Hello,

Unfortunately this indication is incorrect because there is only the possibility of accepting Google’s conditions to continue. There is no “continue without accepting” button. I also find it very cavalier to force users to accept these conditions. If I do not accept the CGG I no longer have access to my TV.

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Hello Schiojegritt45

There is nothing wrong with agreeing to Google’s terms as it is mandatory. However, you are not required to use or sign up for the Google Play Store if you do not want to download external apps. The box will work with Swisscom blue TV applications as before. The existing software before this major update was also based on an open version of Android, so there is no difference.

Cordialement Doremi

Is this update mandatory?

What to do if you don’t want Google on your TV

A TV is neither a computer nor a Smartphone

I wouldn’t like to be linked to Google on my TV

But it seems to impose itself on me?

@Anonym Hello

Please reread the message located just above your question, everything is explained there.
P.S.: In addition, please note that the boxes of all operators are managed by Google.

Cordialement Doremi

Why managed by Google? to pay again?

many new IT contracts are managed by Google.

If it is to control everything that is the world’s IT, it must be announced directly, as if to levy new Taxes.

No need to sign my message, because you have my contact details, right Google?

Cordialement

@Deufliommei19

Hi Deufliommei19

You are here on a forum linked to Swisscom, where we are simple customers like you. For information, Swisscom boxes have been managed as open source by Google for several years. However, it is important to remember that you do not have to activate the Google Store. The applications provided by Swisscom are sufficient to watch Swisscom TV.

Cordialement Doremi

I’m not interested in changing boxes

@Deufliommei19

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@Deufliommei19 wrote:

I am not interested in changing boxes

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In your first message, you mentioned refusing Google, and now you are talking about changing boxes. It would be best to contact Swisscom support at 0800 800 800 (freephone number). An advisor will be able to provide you with clearer explanations than those given on this forum.

Doremi

Great, since the update my screen flashes, i.e. black screen every 6 seconds, for 3 seconds.. even then restarting the box

Hello @toshyjoe

Try unplugging the TV and the box and then plugging the TV back in and after it has restarted plug the TV-Box back in.

DanielD

I agree with you

Very good these new possibilities that I will never use. Is that why they’re free?! I would have preferred if you told me that the SKIP or fast forward function was free to skip commercials when I record a film or motorcycle race. Thanks anyway.

Good morning

I received your email regarding the TV box update. I own:

An IP1800 TV box

Two IP1400 TV boxes

What will happen?

I inform you:

This is the 3rd or even 4th time that I have had to change TV boxes, if changing my TV boxes should bring me your costs, it is possible that I will change provider.

Greetings.