Hello @Anonymous

The previous version of TV-Box already ran with Google software. Nothing changes there. You don’t have to sign in to Google services if you don’t want to. You just won’t be able to install any additional apps from the Google Shop.

What if I don’t want to register with Google?

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@Stiegrutziopp71 wrote:

What if I don’t want to register with Google?

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There are 2 things:

1. Terms of use: you have to accept these (but this is anonymous), otherwise you cannot use the box

2. Create a Google account (register): this is voluntary, you can still watch BlueTV. But you can’t install any other apps from the Goggle Playstore, for example.

By the way, if you have an Android phone, you already have a Google account - you can also use this for BlueTV 😉

@Stiegrutziopp71

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@Stiegrutziopp71 wrote:

What if I don’t want to register with Google?

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You don’t have to, you don’t need a Google account to continue watching Blue TV. You are only limited to the apps, i.e. those that are not yet included in the box, from the Google Playstore.

I have a Swisscom Box IP 2000 connected and a Swisscom Box 21 still packed. To update both, do I have to connect both boxes to the router or connect them one after the other to the TV?

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@vinci66 wrote:

I have a Swisscom Box IP 2000 connected and a Swisscom Box 21 still packed. To update both, do I have to connect both boxes to the router or connect them one after the other to the TV?

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The IP2000 will be updated at a later date (not yet officially known).

The Box21 will soon receive the update (the timing cannot be controlled), of course it must be connected to the Internet - i.e. to the router. Of course, the TV also has to be connected, but not for the actual update, but only to display the update information. The update does not run automatically in the background, but requires a few interactions with the remote control according to the instructions on the screen

Apparently certain updates have been pushed back. At some point in the start menu there was something from September 14th, I think. Now it says from September 30th. I have a Samsung TV. Does that have something to do with that?!

Mine was also pushed back to September 30th, but according to the email it was intended for the round on September 23rd. I also have a Samsung TV, but I think that’s more of a coincidence 😉. I’m guessing they’re a little behind on the rollout so now everyone’s being pushed back a little.

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@Stefan3 wrote:

Apparently certain updates have been pushed back. At some point in the start menu there was something from September 14th, I think. Now it says from September 30th. I have a Samsung TV. Does that have something to do with that?!

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It’s now September 30th for me and I have a Philips TV. I assume there is no connection.

Don’t panic - the box works as before even without an update 😉

Nobody wrote anything else, hehe, 😁😎

I also have a Samsung.

I think Swisscom wasn’t ready for a flawless update yet.

Can the update actually be rejected or postponed to a later date, or is this impossible?

As a user, you cannot reject the update.

@Stephan_76

OK.

For me it’s more about the fact that such updates often come at an inopportune time and it would be good if you could update it when there is time and peace.😉

What to do if the remote control does not respond after the update and so the remote control cannot be updated?

@Friempedad34

Please try this:
First, please remove the batteries from the remote control and reinsert them. If that doesn’t help, please follow the steps below:

Pressing buttons 1 and 3 simultaneously for 3 seconds (the LED on the remote control lights up red) will disconnect the TV-Box. Then restart the Swisscom TV-Box and see if the remote control can be connected.

Ask:

• Batteries are new or over 15% full?
• Is the remote control LED on?

If the LED on the remote control does not light up even with new batteries, you need to call the hotline/go to the shop and order/get a new remote control.

Greeting

Chris

I don’t want Google on my TV. I have a smartphone and a tower for internet. I installed Google there. That’s enough.

@Dohaunei18 You don’t have Google on the TV either, you have Android on the box, but you already had that before, in case you didn’t know. You don’t have to use Google Play on the box, you don’t even need an account to operate the box