@Madiofre42

>… rebooted the box and installed the latest software…

so that the Community Customers help customers

can provide more targeted help to the problems encountered 😠

please provide some details

1. what is the model of the TV-Box** used?

TV-Box.jpeg

2. What version of the latest software is installed?

3. What is the connection mode between the TV-Box and the Router:

- Ethernet cable, WLAN, connection kit, other?

Adapter.jpeg

4. What is the model of the installed Router:

- Internet-Box 4 or 3 or 2 or something else?

Router.jpeg

Christmas D-13 🤶🎄🎅

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“On apprend parfois plus d'une défaite que d'une victoire” — José Raúl Capablanca

And cable delivered with box for connection between wlan and tv box
what is interesting is that there is an image and that you can choose the channels this way in the menu

this is a Swisscom bug since it is only the vision of the current broadcasts which causes the signal to appear “unfortunately no signal for the channel mentioned” even though these are Swiss channels

This is a Swisscom bug

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And who will fix it?? Should I call Swisscom back? Their system crashed? I don’t think changing tvBox will change anything or do you have a different opinion Thank you

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Hello Madiofre42,

We come to the news. Following DanielD’s last message, have you tried going to the SRF channels? Are you still experiencing the same problem on RTS channels? Don’t hesitate to give us feedback on the situation.

Best regards

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Hello

I called swisscom 48 hours ago. They rebooted my router and wanted me to turn on my TV box but I wasn’t there.

This is a specific Swisscom problem.

They told me they would send me an SMS with a link valid for 14 days to call them back on December 22. But not yet received

best regards

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Good evening

I dismantled all my cabling because I had an Apple tower router that is at least 10 years old…

this allowed me to have wifi access for my guests. But I clearly saw that in the 3 years since the speed had increased, he was struggling. Well I had connected the Swisscom ethernet cable to the entrance of this Apple terminal, But the cable which was to power the TV box 21 came from the Apple router and not from the Swisscom router directly. The signal was therefore slowed down in the Apple router… So I just deleted the Apple router and connected the TVBox directly ===> it works 🤣🤣🤣 And I saw that on the SWISSCOM router you can also create guest access with a different password. This is proof that we must always return to the source of the problem!

thank you for listening

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@Madiofre42

Thanks for the contributions and feedback 😀

Please accept one (or more) answers as a solution to the problem encountered.

To do this, use the Solution?

A like is also always nice 👍

Christmas D-7 🤶🎄🎅

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“On apprend parfois plus d'une défaite que d'une victoire” — José Raúl Capablanca

🌈🌈🌈⛑

This post is in English

I looked at the Apple website. Their airport extreme (router that I had for 10 years) has not been sold since 2018! I didn’t know about it and Apple only mentioned it as an aside. It was too slow and I noticed it 1 year ago when comparing browsing speed, for example when downloading large files. The Apple router was dragging its feet, the Swisscom was a real turbo. 🎄

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@Madiofre42 A possible reason is that your Apple equipment did not support the new IP traffic prioritization mechanisms which are particularly important in the case of a video stream. This stream is different if you watch delayed or live stream and also depending on the codecs used by the channels.

This may explain why only live Swiss channels were impacted.

DanielD

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