I also noticed yesterday that all the announced RTS1 broadcasts for the future (not the replay) were delayed by an hour. For example, 7:30 p.m. was at 6:30 p.m. in the guide. On the other hand, the RTS2 broadcasts were OK.

DanielD

Hello @Loki2022,

It’s been months since the guide almost never played for the classical music channels (mezzo, mezzo live hd, classica).

Sometimes the programs are delayed by around 1 hour, sometimes by 1…. day!

Cordialement.

Rts the tv guide is shifted by one hour the 1245 is set to 1145 can you correct the tv guide not practical for everyone

Hello everyone,

We are in contact with our supplier and will make corrections as soon as we receive the correct information.

If you have already scheduled recordings on RTS1, we advise you to check them and, if necessary, adapt the start and end times manually.

Sorry again for the inconvenience caused.

Beautiful rest of the day

Indeed, I have noticed for two days that the guide is delayed by an hour for the RTS, a problem which is added to the others already present:

• RMC Découvertes program more than approximate and never on time

• Canal Plus channel program deficient, or even non-existent (poster: program to be communicated!?!)

Etc., etc., etc.

Since the change of data provider, it’s been a disaster!

And we don’t wonder why it was cheaper: you pay for quality. With Blue TV, it’s the opposite: it’s more expensive but the quality is lower…

The problem is resolved, the display of RTS1 programs is correct.

DanielD

I have the same problem in French-speaking Switzerland 1 and 2 not visible live

on the other hand the broadcasts which took place 1 hour ago are ok And the recordings too I called the Hotline, rebooted the box and installed the latest software When I put rts 1 error message "unfortunately no signal for this channel in this moment "The Hotline was unable to resolve the problem

@Madiofre42

>… rebooted the box and installed the latest software…

so that the Community Customers help customers

can provide more targeted help to the problems encountered 😠

please provide some details

1. what is the model of the TV-Box** used?

2. What version of the latest software is installed?

3. What is the connection mode between the TV-Box and the Router:

- Ethernet cable, WLAN, connection kit, other?

4. What is the model of the installed Router:

- Internet-Box 4 or 3 or 2 or something else?

Christmas D-13 🤶🎄🎅

Wlan box 3.0 And latest tv box 21

And cable delivered with box for connection between wlan and tv box
what is interesting is that there is an image and that you can choose the channels this way in the menu

this is a Swisscom bug since it is only the vision of the current broadcasts which causes the signal to appear “unfortunately no signal for the channel mentioned” even though these are Swiss channels

This is a Swisscom bug

Hi @Madiofre42 The problem you have is different from the one described initially which was a simple time lag in the display of the guide for RTS1, problem resolved today.

Yours is a problem with live video streaming on RTS channels.

DanielD

And who will fix it?? Should I call Swisscom back? Their system crashed? I don’t think changing tvBox will change anything or do you have a different opinion Thank you

@Madiofre42 Do you have the same problem with the SRF1 and SRF2 channels? Also two Swiss channels.

You should also do the test with the TV Box 21 connected directly to the router with a LAN cable.

DanielD

Hello Madiofre42,

We come to the news. Following DanielD’s last message, have you tried going to the SRF channels? Are you still experiencing the same problem on RTS channels? Don’t hesitate to give us feedback on the situation.

Best regards

Hello

I called swisscom 48 hours ago. They rebooted my router and wanted me to turn on my TV box but I wasn’t there.

This is a specific Swisscom problem.

They told me they would send me an SMS with a link valid for 14 days to call them back on December 22. But not yet received

best regards

Hello Madiofre42,

Thank you for your feedback and do not hesitate to contact us after the 22nd if the situation is not resolved.

Best regards

Good evening

I dismantled all my cabling because I had an Apple tower router that is at least 10 years old…

this allowed me to have wifi access for my guests. But I clearly saw that in the 3 years since the speed had increased, he was struggling. Well I had connected the Swisscom ethernet cable to the entrance of this Apple terminal, But the cable which was to power the TV box 21 came from the Apple router and not from the Swisscom router directly. The signal was therefore slowed down in the Apple router… So I just deleted the Apple router and connected the TVBox directly ===> it works 🤣🤣🤣 And I saw that on the SWISSCOM router you can also create guest access with a different password. This is proof that we must always return to the source of the problem!

thank you for listening

@Madiofre42

Thanks for the contributions and feedback 😀

Please accept one (or more) answers as a solution to the problem encountered.

To do this, use the Solution?

A like is also always nice 👍

Christmas D-7 🤶🎄🎅