@Werner:

I have now found the solution to prevent the “stealing” of the remaining credit while the purchase package is ongoing and the standard package is renewed:

- without a package I pay the same amount for telephony

- only SMS costs CHF 0.15 and I have no data available, i.e. only SMS costs additional (no problem, as I hardly use it anymore), I still have data in the purchase package

👉 Deactivate automatic renewal of the standard package and only buy it again when the purchase package has been used up!

I’ll do it if I find myself in the same situation again!

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Dear @Charleston

We apologize for the circumstances described due to the prioritization of the different packages. As already mentioned, the blue benefit is currently being prioritized. Once the blue benefit is renewed, this credit will be used first and the purchased package will be put on hold. When purchasing packages, the package purchased first will always be prioritized. However, the Home Benefit is not technically built to the same level, which unfortunately means that the logic of the previously purchased package does not apply. We will be happy to check the current prioritization and make changes if necessary to prevent further inconveniences.

Best regards

Simone Rohrer

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Thank you for your feedback Simone. As mentioned, 500 MB is usually enough for me. I was out and about a lot in July/August and last week I deactivated my mobile phones just to be on the safe side, and that was enough.

As mentioned in my answer @Werner, I found out the “Mecano” by - if necessary - deactivating the automatic renewal of the blueBenefit after purchasing a package, working with the basic package until it is used up and only then buy again.

Maybe we’ll work on prioritization after all 😉…

Best regards

Charleston

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16 days later

@DomiP wrote:

@SimoneR are you an MA at SC? If so, it would be practical if the moderators gave you an SC badge if necessary 🙂

Thanks for your feedback, as you can see, we’ve been able to sort this out in the meantime 😉

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Liebe Grüsse / Salut et à bientôt / Ciao e a presto / Cheers, see you soon!
ThomasS

6 months later

I have a similar problem.
I don’t have any foreign data volume. That’s why I buy one package, e.g. 3GB for EU.
Now when I leave I check this and buy a new data package BEFORE the package expires. Now the new data package is used first and the “old” package then expires at some point.
Why isn’t the remaining volume of the old package used up first before the new one is used?

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I don’t have any foreign data volume included.
That’s why I buy one package, e.g. 3GB for EU. The basic tariff (automatic renewal) is switched off.
When I leave, I check the existing EU data volume and buy a new data package BEFORE the existing package has completely expired. Now the new data package is always used first and the “old” package then expires at some point.
Why isn’t the remaining volume of the old package used up first before the new one is used?

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@Chr.S That doesn’t correspond to my experience, from time to time I need the World 1 data package for trips outside the EU/EFTA/CH and then I noticed that only the rest of an existing package had been used up . Incidentally, it is also the case that when the old one is used up, the same package will be charged again unless you actively intervene, so I have decided not to book a new data package in advance. Maybe the old one will be enough (that happened to me before 😀).

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Agus fágaimíd siúd mar atá sé

yes, that is clear. I’m explicitly talking about the 3GB EU data package. And then the new one is ALWAYS nibbled on first. That was the case when the packages were only valid for 30 days, so it was even more annoying.

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