@scholli Do you have a program where this occurred that can still be recorded in replay, i.e. the last 7 days on a station with replay. Then I can try that out too. You can also turn off the router for 10s, maybe that will help.

Champions League - Goal from this week on SRF2. The show from Tuesday and Wednesday is recorded on my box.

@scholli I was able to watch both in the replay and also after I recorded them, i.e. from the recording list. If you go back now in replay, it won’t work either?

@Gaeilgeoir I can watch the shows in replay without any problems.

I could probably watch the recordings too, but I can’t get to the point where the recordings can be displayed to me.

@scholli Even if you delete the old recordings and re-record them in the replay? Just to test it out.

@Gaeilgeoir Deleted recordings, re-recorded both and the same thing happened again. Even if I only record 1 episode

@scholli if resetting the router didn’t help, then let’s ask @RomanE, hello Roman, what could be the reason for that, or has something like this happened to you before? @scholli Maybe you can specify which box it is and how it is connected to the TV and the router. Used the included cables?

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@scholli wrote:

@Gaeilgeoir Thanks for the info. I restored the broadcast, reset the box but the broadcast still won’t start. Image still black and the circle is spinning

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@scholli

How did you reset the box (restart via power on/off) or a factory reset (keyword paper clip)?

@Gaeilgeoir TV-Box Model IP1400, the cables supplied, since I have had problems but nothing has been changed before. Box is connected directly to the LAN. What’s exciting is that it works 90% of the time and only sporadically cannot be opened

@hed Reset done with the paper clip

Everything is reproducible. Recordings from channels that no longer exist can no longer be viewed on the box. But in the app it does.

Hard reset didn’t help either. Looks to me like a software error in the box.

Greeting

gnu

It is all the more important that the error is reported not only here, but also to the helpdesk (0800 800 800). Because I assume that the priority increases the more customers report a problem.

Hello everyone

Is a bug and will probably be solved with the next software version (time horizon a few weeks)

@RomanE Thanks for the info.

@RomanE

Is there any possibility of taking part in a test program? I repeatedly discovered errors after updates and reported them via the hotline. There I sometimes had the feeling that they didn’t understand at all what I wanted to report.

I would be happy to help discover errors before rollout.

Greeting

gnu

Hi @Gnu76

For logistical reasons, the Friendly User Program is limited to Swisscom employees and super users of the Swisscom Community.

So you would either have to apply to Swisscom or be very active in the community here so that you can be accepted as a super user.

Otherwise, you can of course report problems here in the forum. This is often the most efficient way to find a solution, especially in cases that only affect a small proportion of customers.

@Gnu76

I also think it’s great that as a “normal” user you report errors here in the community, as a tester you find a lot of errors in beta software and there can even be long outages under certain circumstances and that’s not always a problem for the normal user Joy.

Even if beta testers detect and then fix most errors, it can always happen that new unknown errors suddenly appear and that’s a good thing if you also report such errors here in the community.

Sali together

Thank you very much for your answers

Then in the future I will take a two-pronged approach and report errors to both the hotline and here. I just didn’t always dare to post here since this is a user forum.

Suits me.

Greeting

gnu