Error message due to number of streams

22Bad4You · Mar 2, 2021

Greprioweu81

I know the problem too and cleaning up the sessions in the customer portal doesn’t help either.

I would say that an agile update at Swisscom went wrong here. But it should be fine again in the next sprint. I hope so

22Bad4You · Mar 2, 2021

It works again!

22Bad4You · Mar 2, 2021

Sorry no! It was just a short twitch and now it doesn’t work again. Go Swisscom Support!

Fivuthel12 · Mar 2, 2021

I have the same problem as my predecessors. All of a sudden I should have reached the maximum number of streams.

22Bad4You · Mar 2, 2021

Fivuthel12

Now I read that the Swisscom technicians are at work. So in my opinion it’s not a problem for me but for Swisscom. Question: Why is this not visible as a fault on the Swisscom website?

22Bad4You · Mar 2, 2021

But now I’ve been ok again for about 15 minutes.

ThomasS · Mar 2, 2021

@2Bad4You wrote:

Now I read that the Swisscom technicians are at work. So from my point of view it’s not a problem for me but for Swisscom. Question: Why is this not visible as a fault on the Swisscom website?

You’re absolutely right, you would have heard the message posted there. Why this didn’t work technically is currently being analyzed and discussed internally.

The service is now available again. The error message “Maximum number of streams reached” no longer appears.

We apologize for the disruption.

Kkrischan · Mar 3, 2021

Hello Thomas!

I’m currently getting the error message with the maximum number of streams again.

Has the problem resurfaced?

Thanks and greetings

Christian

Kkrischan · Mar 3, 2021

Flat E

Hello everyone!

Currently, just like yesterday for most of the day, I’m getting the following message again when I want to use Blue TV in the web browser:

Is this the same error as yesterday? This is really getting annoying…

Horst Wilmes · Mar 3, 2021

It’s happening again for me after it was apparently solved yesterday

Flat E · Mar 3, 2021

Me too… yesterday and today?!

Horst Wilmes · Mar 3, 2021

now everything is good again

ThomasS · Mar 3, 2021

@krischan @Horst Wilmes @Flat E

Sorry for the late reply. In fact, the error occurred again briefly today, but should now be fixed.

MMioffitzi16 · Apr 6, 2021

The error occurs again today.

22Bad4You · Apr 7, 2021

I just tested it and may be too late. But at the moment everything is working as it should for me. I know this answer is not very helpful. Did you receive further details or an error message? Did you just try it with one browser or do you have several on your mobile or other device?