I’ll try to give some input for this new app below. I’ve been playing around with it for a few hours now and the first thing I noticed is that there’s an enormous amount of work behind this app. Just seeing and experiencing these countless links almost makes you sick. It amazes me that the developers still have any insight into this. I have great respect for this work and it is difficult to criticize it. That’s why it seems important to me that tips and requests for changes are not seen as criticism, but as food for thought.

I think it’s a shame that you don’t have a form with the entire tree structure available so that you can record your notes directly in this form. Sure, that would be far too complicated and would discourage potential testers from even taking part. The result would be correspondingly meaningful.

Since I’m spending the winter in Tenerife, I’m logically not on the home network. Nevertheless, I am connected to my home network via VPN. That’s why I should also be able to access my router via the app. It works without an app.

The help pages are very extensive and informative. Perhaps a search function could be installed there to get to the desired location more quickly.

On certain pages (router energy consumption) not everything is visible on the iPhone screen and the line cannot be moved sideways.

I identified the business products as the weak point. It seems to me that there could be competence problems between the company (for example Swiss Golf) and Swisscom. Only the first point works for me (devices and SIM). Information about the subscription and cockpit do not work. I haven’t tried removing the business number 😉.

You could perhaps place the cookie notice somewhere at the beginning and forget about it afterwards. But perhaps there are legal requirements against this.

Since the app is so extensive, you could consider adding a telephony function. Likewise roaming. Everything could be covered with a single app. Of course, there are certainly users who lose track and find the app too opulent.

In any case, I know that the MySwisscom app is a herculean task and will never please everyone. Too extensive for some, too slow for others and certainly not sufficient for some. A lot of work! Thank you Swisscom!

What might also be exciting would be an implementation of the community in MySwisscom with a kind of “pro mode”. For example, you could make a direct reference to the community under the individual products - this would perhaps also relieve the hotline or WhatsApp support a little and “stupid” questions would not have to be answered 1000 times.

A push notification about discussions would certainly be exciting for members of the community.

The spoiler only contains an idea for further development of the customer center - rather off-topic.

I would like to make another suggestion for the previous discussion with @Jean-Pierre_Feron about the TV app - I think it is more of an off-topic topic but a small suggestion:

Why not a desktop app with MySwisscom? Through clever further development of the web application part, additional functions such as those of the Assistant could be integrated into the native apps for desktops and, for example, the automatic mail setup could be implemented. This would only have to be solved using web technologies and would have to be ported to the specific platforms using Electron, which takes about 3 minutes per platform….

For example, something like this would be possible:

Source: https://github.com/herbertvonkaramalz/MySwisscom

I noticed something else. When I’m up

Typing takes me to the English version of the page.

That’s right, for me also on the French surface

@Stephan_76 you’re right, but also in the Italian and English versions 🤔

What I also noticed is that if I have to log in again and again when the app starts, I have to select the main number again. It’s a bit tedious if you have to do it every time.

Another small flaw is that the icon that is supposed to represent the loading process is extremely large and has the color #008080. A Swisscom blue or red would almost be nicer…

So, I started trying after the holidays and didn’t even get past registering. At step 3 I get the Unknown User message. Is this solvable? Or does it already have enough testers?

Greetings Olli

@Pieldari75 have you already registered for the test? The link was on the first page of the thread. If yes, have you received an invitation from Microsoft Visual Studio AppCenter?

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@DomiP wrote:

@Pieldari75 have you already registered for the test? The link was on the first page of the thread. If yes, have you received an invitation from Microsoft Visual Studio AppCenter?

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Registration is only open until 1 p.m. today, just as a heads up.

But the question @Pieldari75 is effective, did you register via the form? If so, where exactly are you getting stuck?

Hello everyone

yes, I registered and received the emails. Two with IOS, Abdroid separately and another with both combined. Once I log in to MS I can’t get any further.

Okay, so far so good. Then for which platform do you want to download it? iOS or Android?

And how did you try to log in? Using email or a service like Google?

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@Pieldari75 wrote:

But since it’s already after 1 p.m., it’s probably over. Thank you for the quick responses.

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Only new registration via the link in the first post is no longer possible.

Since you registered beforehand and received the emails for the Appcenter, you are included.

In order for your colleagues to be able to help you, they need to know in more detail which step is going wrong and why… So what kind of message do you get (possibly with a screenshot), etc.

Hello Thomas

In step 3 of the instructions, after entering the email address, the following red text appears:

Sign inThis username may not be correct. Make sure you entered the name correctly. Otherwise, contact your administrator.

@Pieldari75

But be careful!

As far as I understand, you don’t have to register with a direct login. It is sufficient if your login (ergo: your email address) corresponds to the entry from the Forumlar (or the forum whose inbox received the invitation).

For example, if you have the address “hans.muster@bluewin.ch”, you can log in with a Google, Microsoft, GitHub or Facebook account that is also linked to the address “hans.muster@bluewin.ch”.

This error shouldn’t actually have anything to do with the AppCenter itself - it simply appears because you entered the password for one of your accounts incorrectly or don’t have an account there.

Thank you. This is exactly where things got tough. Unfortunately, the MS login is so old that it was created without an email address in the name. With the appropriate login, it went through the instructions without any problems. Now play around with the new app.
Thank you again.

It would be interesting for the testers if this discussion didn’t die down and we got an echo from the makers. What’s next? Are there any updates for the testers? How are the updates downloaded?

Thanks for further information. 😊

@Chips I think a test with just one release without updates wouldn’t be a test… But good things take time - because only good things break through and stay on top.

The updates will certainly be distributed again via the app center. There are always release information included - so another location would certainly be less suitable…

To add to this, I would like to report two pretty persistent bugs:

Problem Description:

As always, if you log in to the MySwisscom app, all information is displayed for the customer. If you want to view the billing details (such as cost breakdown or proof of connection), the MySwisscom website opens normally in the in-app browser.

If you want to view the PDF, which is considered the “official invoice”, it is not possible to download or display it.

Steps for Reproduction:

Hardware / Software

Device: Huawei Mate 20 (not PRO or LITE)

Android version: Android 10

Android derivative: EMUI 10, official

Installed app: MySwisscom “Beta”

Version: Latest available version

Connection: via WiFi or 4G from Swisscom

Reproduction

Start the “MySwisscom” app

Log in if necessary

Tap on “1 invoice overdue” (appears because I have LSV)

Tap “December 2019”.

Tap on “Details and further actions”.

--> The in-app browser opens

Tap “Invoice as PDF” under the invoice amount

Problem: No invoice opens or a download starts in the background. The hyperlink is selected, but nothing happens.

Desired result

The invoice is downloaded as a PDF in the background. After downloading, a popup will appear where you can choose whether the PDF file should be opened in the system viewer for PDF files.

Alternatively, a JS-based implementation of the PDF viewer (e.g. pdf.js:https://github.com/mozilla/pdf.js/). to display the invoice cleanly as a separate website in the in-app browser.

Problem Description:

When you start the app, you usually have to manually click on “Login” and either log in with a password or with a fingerprint and password.

Steps for Reproduction:

Hardware / Software

ditto as above.

Reproduction

Start the “MySwisscom” app

Tap “Login”.

If fingerprint is activated, press on with your finger

Enter password

If no fingerprint is activated, register with Swisscom login

with username and password

Problem: If I log in initially, it shouldn’t be necessary for me to have to log in again all the time. It is clear that to be on the safe side, a login would be necessary after perhaps 3 or 7 days, but not several times a day.

Desired result

Store login information in encrypted form in the cache. If it is a web app (e.g. with Angular or React), the data could be stored in LocalStorage or as a cookie via a hash generated by the Swisscom server.

I wish you a nice evening and look forward to the next update,

Greetings,

Dominic

@DomiP

I can’t understand the two bugs you described. Both work perfectly for me. However, I don’t have any overdue invoices, due is enough. 😉

@Chips

For me and @DomiP it was about Android, maybe iOS for you?