@swissbird

It’s of course strange that if you’re in the EU, you can make unlimited calls to CH/EU, but not from CH to EU, without an option. So if you want to make calls to the EU and you are near the border, you can hope that your cell phone is already on “roaming”. A completely new situation, where previously just the word roaming raised alarm bells and people even switched their cell phones to flight mode for security reasons because of the threat of horrendous costs![:friendly_grin:](https://community.swisscom.ch/html/@ 7864DA72B552387F45D392E004E54810/images/smilies/grin.png “:friendly_grin:”)

To be fair, it must also be said that this paradoxical situation also applies to other EU countries, including Germany, for example. Whether Telekom, Vodafone etc… calls from DE to EU are not included or only certain minutes are included.

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  • Doc likes that.

Hello @SamuelD

According to the new exchange conditions, is it really the case that within the first 12 months after completion/extension of inOne Mobile S (80 or 60/40 per month with inOne Advantage) a fee of 200 is due when switching to inOne mobile go, which costs exactly the same? Until now, upgrades or crossgrades to a product of the same price were possible free of charge and a fee was only due for downgrades.

Greetings and thanks for your feedback

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I would also be very interested in this answer…

@fastlane wrote:

Hello @SamuelD

According to the new exchange conditions, is it really the case that within the first 12 months after completion/extension of inOne Mobile S (80.- or 60.-/40.- per month with inOne advantage) a fee of 200 is due when switching to inOne mobile go, which costs exactly the same? Until now, upgrades or crossgrades to a product of the same price were possible free of charge and a fee was only due for downgrades.

Greetings and thanks for your feedback

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@fastlane @Handy

As soon as the new subscriptions are available, a change to a smaller subscription will be charged a fee of 200 if a subscription was taken out/extended in the last 12 months and a discounted device was purchased. There are no costs involved when changing from, for example, inOne mobile M to the new inOne mobile premium or from a inOne mobile S to a inOne mobile go.

The document still needs to be adjusted.

Greetings Samuel

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With the introduction of the new subscriptions, Swisscom is on the right track. Keyword “worry-free subscription”. Unfortunately, the marketing department didn’t do the best job. It cannot and must not be the case that with these subscriptions calls from Switzerland, at least to the EU, are not covered in the basic offer! It doesn’t have to be 300 minutes - my suggestion for the new GO, for example, would be to include 30 calls to the EU per month. Then a switch makes sense - the way it is presented today, existing subscribers who don’t make frequent calls will never switch to GO. Too bad! Swisscom - please talk about the books again!

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Hello

I wanted to ask whether the data volume of the MultiDevice devices is still limited with the new inOne mobile go in combination with MultiDevice? Until now it was 40GB per MultiDevice. Is there still throttling here or is this limit finally being abolished?

thanks in advance

Best regards

Andy

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@andy90 wrote:

Hello

I wanted to ask whether the data volume of the MultiDevice devices is still limited with the new inOne mobile go in combination with MultiDevice? Until now it was 40GB per MultiDevice. Is there still throttling here or is this limit finally being abolished?

Thanks in advance

Kind regards

Andy

The 40 GB for multidevice no longer applies to the new inOne go. It can be used unlimitedly.

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@bagheera

Why can’t this be true? Even in Germany, for example, despite EU roaming, calls from DE to EU are not included and must be paid for with or without the option. Those who make frequent calls will be more likely to switch to the new subscription. They then book the international calls option for 20.- and can make unlimited calls to the EU/USA/Canada. Anyone who makes very few calls abroad is actually out of luck. But for occasional international calls, there are much cheaper alternatives anyway. There’s no such thing as five and a half.

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  • Doc likes that.

Thanks for the info, now I have 2 against 2 statements. I was told today in the shop and in the chat that 40 GB is still valid and via Twitter and you tell me something different again.

Is this mentioned anywhere online? Unfortunately I couldn’t find anything specific about this.

thanks in advance

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@bagheera wrote:

With the introduction of the new subscriptions, Swisscom is on the right track. Keyword “worry-free subscription”. Unfortunately, the marketing department didn’t do the best job. It cannot and must not be the case that with these subscriptions calls from Switzerland, at least to the EU, are not covered in the basic offer! It doesn’t have to be 300 minutes - my suggestion for the new GO, for example, would be to include 30 calls to the EU per month. Then a switch makes sense - the way it is presented today, existing subscribers who don’t make frequent calls will never switch to GO. Too bad! Swisscom - please talk about the books again!

You can also order the international mobile option with 100 minutes CH to EU/USA/CAN for 9.-

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@Samsi wrote:

@Doc

These are no longer available with the new subscriptions. Only international calls for 20.-, but then unlimited.

Okay, then people who don’t make a lot of calls really look a little in the eye.

but at -.60/min 20.- is quickly worth it:joy_face:

Luckily I have the Mobile M and got a great offer. the ultimate mobile subscription:cool:

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From CH to D I have to book the option for 20.-. From D to CH is included in the subscription. What does it look like if I call from Germany to France, for example?

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