Constant dropouts Swisscom TV

user109 · Mar 1, 2018

@meli2 wrote:

So,

1. Internet Booster it is not DSL

Okay, there are problems with the device at the moment.

2. I think so, the house installation was done by the electrician…what should he pay attention to?

He should have a new cable U72M 1×2×0.5 from the telephone junction box (UP) of the house to the junction box

of your router.

3. with an Ethernet cable

Good connection solution.

4. Centro Business 2.0

Okay

I hope I could help you…

Have you restarted the TV-Box and the router? If yes, change?

Otherwise, call 0800 800 800 for private customers or 0800 055 055 for SME customers.

Request an error measurement of your DSL connection and ask for measurement data from the Datamat program because of your TV-Box.

The disruptions can come from too little bandwidth on your Internet Anschluss.

Hence the measurement at support

meli2 · Mar 1, 2018

Nene, I’m glad you’re helping me 🙂

meli2 · Mar 1, 2018

1. Internet Booster it is not DSL

Okay, there are problems with the device at the moment.

It’s been going on like this for about 2 months….you see I’m patient 😉

2. I think so, the house installation was done by the electrician…what should he pay attention to?

He should have a new cable U72M 1×2×0.5 from the telephone junction box (UP) of the house to the junction box

of your router.
I’ll ask about that

Have you restarted the TV-Box and the router? If yes, change?

Yes, I’ve done it several times, no change. Could it possibly be because all the cable clutter and routers etc. are hidden in the closet?

Otherwise, call 0800 800 800 for private customers or 0800 055 055 for SME customers.

Request an error measurement of your DSL connection and ask for measurement data from the Datamat program because of your TV-Box.

OK.

The disruptions can come from too little bandwidth on your Internet Anschluss.

Hence the measurement at support

user109 · Mar 1, 2018

@meli2 Tangled cables don’t matter, but heat buildup >30°C ambient temperature at the router+TV-Box.

meli2 · Mar 1, 2018

Ah ok. Thanks in advance for the help. I will contact support.

Warm wishes

Meli2

SamuelD · Mar 7, 2018

Hello @meli2

Was support able to help you?

Greetings Samuel

meli2 · Mar 7, 2018

Hello Samuel

yes, support was able to help me, thanks for asking 🙂 It’s not working perfectly yet, but it’s much better.

The tangled cables were to blame…

SamuelD · Mar 8, 2018

Thanks for the feedback @meli2 🙂

What is still not working properly?

Greetings Samuel

meli2 · Mar 8, 2018

SamuelD the dropouts have become fewer.

Before the TV was switched on, the first malfunction was already around 6 minutes. First flickering, then purple image and then total shutdown. TV, TV box and internet were each restarted.

Now the problem only starts after about ½ hour….

POGO 1104 · Mar 9, 2018

@meli2 wrote:

….First flickering, then purple image and then total shutdown…

This doesn’t sound like an internet problem, but more like an HDMI problem. (Connection TV-Box to TV)

Rotate the HDMI cable 180 degrees. (Have you already used the original Swisscom HDMI cable?)

Also try a different HDMI socket on the TV

AxH · Mar 12, 2018

That means you can’t watch TV in the summer?? It’s probably 30 degrees there.

meli2 · Mar 12, 2018

Hello Pogo1104

Thanks for the tip, I’ll try it out. Yes, it’s the original from Swisscom

Greetings Meli2

AAnonymous1 · Mar 12, 2018

@meli2 Send me your details (name, address, telephone number) via PM. Then I’ll let you look at it.

Bea26 · Mar 30, 2018

Unfortunately I can’t help you. However, I would like to say that it is similar for me. Very often there are disturbances…flickering, pink picture, noise and not possible to watch TV. Only after I restart the TV Box does it work again. Sometimes two restarts in a row are necessary. :blush:

madaley · Mar 30, 2018

@Bea26 if you have a pink screen, then there is something wrong with the HDMI cabling or your HDMI ports on the TV. Do you have the right cables in use? Have you connected other devices between the TV and the TV box?

meli2 · Mar 31, 2018

Hello Beate26
For us it was the HDMI cable. Swisscom sent us a cable. It’s been working perfectly since then 🙂 It’s best to contact support.

Greetings Meli2

WalterB · Mar 31, 2018

@meli2 @Bea26

This doesn’t necessarily have to be the cable, it can also be the connection between the Internet box and the TV-Box if, for example, is connected via WLAN or D-LAN (Powerline) instead of a LAN (Ethernet cable).

An incorrect switch can also cause a problem.

Because of this, it is important when questions are asked that you also specify the type of installation available.

meli2 · Mar 31, 2018

Dear Walter B

Thanks for the message. As a complete technical layman, I know nothing about Powerline, Ethernet, Switch…actually zero 🙂
I immediately googled it 🙂

This was also explained to me in such a way that it doesn’t necessarily have to be the cable…but it is a rather well-known problem that could be easily and easily solved with a new HDMI cable.

I wish you a good day.

meli2 · Mar 31, 2018

Hello GuidoT, thank you for the great support 🙂

Kind regards

Meli2

AxH · Mar 31, 2018

For me, the technical Support found a lot of errors on the TV-Box. The new box is already on the way to me.