StéphanieC

Many thanks for your quick response.

I understand the problem very well but I find it difficult to imagine how the number of a 96-year-old lady who only uses her phone to call her daughter and nephew could be suspected of misuse!

Of course there may be errors but these should be able to be caught very quickly…

hence the need for a list of blocked calls directly on the phone,

and to make things easier, the names of people (at least those in the personal directory) on the lists in the customer area.

Note that the call lists in the customer area under the “internet-box settings” do give the names of the callers but that these lists do not (yet?) include blocked calls.

One more question:

Can we preventively enter numbers from the personal directory in the list of numbers not to be blocked?

Or better: a “never block phonebook numbers” option

Best regards JPF

Hello, I also have strange behavior, my daughter’s Swisscom prepaid phone was also blocked by the callfilter. How is this possible?

Jean-Pierre_Feron

The list of calls blocked by call filter can be found in the customer area https://www.swisscom.ch/login menu “fixed network” and then “ incoming calls”

In my opinion if the call is blocked by callfitler (this happens in the heart of the network) the internet box does not even see the call.

@luna1116 @StéphanieC

For me it would be really necessary to see blocked calls directly on the phone.

I did not receive an answer to my question:

“Can we preventively introduce unblocked numbers?”

THANKS

For me, on the contrary, if the number appears on the handset it is a nuisance, it is also a risk of calling back the number which could be a scam. Strictly hidden in a menu in expert mode.

Ex: my parents would quickly be annoyed to have to distinguish between a missed call and a blocked call but which still appears on the phone.

Jean-Pierre_Feron

The option to pass numbers is available in the “Call blocking” menu

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Tastes and colors…:smileylol:

The 2 previous posts show that Swisscom services will always have difficulty achieving unanimous support among customers!

And this is not only valid for SC by the way.:smileyindifferent:

@JekRider@“x”#440511@“x”#28423

Let me make myself clear, it’s not about taste and color but about effectiveness!

It is also not a question of the number appearing directly on the handset but in a list (like missed calls).

There is a risk that an important call will be blocked (the case of the girl from her cell phone, the case of my 96-year-old aunt).

The list of blocked calls should be easily accessible without the need to turn on your PC, etc.

A list of blocked calls with the name (especially if it is in the directory!) would not be a superfluous luxury or a loss of ergonomics (even for elderly people…I am 74 years old myself! )

My suggestion to never block a number in the personal directory (e.g. optional)

would also give a guarantee of not losing too important calls.

The system in general seems to work very well, however I have some questions:

since November 18 (I think it was the date of entry into service),

I only had one unwanted call (VERY GOOD),

but only 11 calls blocked, 2 of which absolutely should not have been blocked…

I expected to have at least 30 (let’s stay modest) calls according to habits before November 18th.

Where did these calls go?

Christmas truce? All “unavailable” calls?

Kind regards

JPF

I persist for tastes and colors…

The proof is that Peter expresses an opinion opposite to yours and that this opinion is as relevant as yours. And age has nothing to do with it.

By analogy with handling email spam, it is good to take a look at what has been quarantined from time to time.

Personally, people who might have an urgent and valid need to contact me and for whom I have intérêt also have my mobile number.

As I said: it’s not about tastes and colors, but about effectiveness!!!

tastes and colors cannot be discussed but effectiveness can be measured.

If the list can be useful to anyone, we put it,

if the list is not to everyone’s taste, we put an option to hide/show it.

It’s quite simple!

If you want to be number 1, you have to earn it….

Hello, Feron

You haven’t complicated our lives yet please

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feron wrote:

As I said: it’s not about tastes and colors, but about effectiveness!!!

tastes and colors cannot be discussed but effectiveness can be measured.

If the list can be useful to someone, we put it,

if the list is not to everyone’s taste, we put an option to hide/show it.

It’s quite simple!

if you want to be number 1, you have to deserve it….

---

Efficiency remains a completely relative value depending on everyone’s expectations. But you seem to be convinced that you have the universal truth… Which I don’t believe for a single second.

Swisscom is already costing us enough without adapting to everyone’s little whims.

Hello JefRider,

You are absolutely right

Good evening

@JekRider

There is no universal truth but a minimum of quality.

Swisscom is expensive enough for us to charge this minimum.

Even if many things are good (and even very good) it is the detail that makes the difference for a number 1.

Again we will make these painful interventions. these are very good like that stop thank you

@aladore
Good evening,
completely agree with you it’s painful and it’s annoying us have a good weekend

To Jojoh

And yes as you say also have a good weekend