@Delta

There are also good solutions for SMEs today that are suitable for IP telephony; they are third-party providers and are also available in Switzerland.

http://enterprise.alcatel-lucent.com/countrysite/ch/de/

or

[http://enterprise.alcatel-lucent.com/countrysite/ch/de/?communication=PressRelease&page=AUS-ANALOG-UND-ISDN-WIRD-ALL-IP](http://enterprise.alcatel-lucent.com /countrysite/ch/de/?communication=PressRelease&page=AUS-ANALOG-UND-ISDN-WIRD-ALL-IP)

Show original language (German)

Installationen, Netzwerk, Internet, Computertechnik, OS Windows, Apple und Linux.

Customer center failure

Since last Saturday the Kundencenter has only been working partially and the malfunction has still not been resolved…

Show original language (German)

@WolfH wrote:

Customer center failure

since last Saturday the Kundencenter has only been working partially and the malfunction has still not been resolved…

Here in the 5400 area, the Kundencenter works without any problems, otherwise call the hotline 0800 800 800

N.B. There is also no general error message!

Show original language (German)

Installationen, Netzwerk, Internet, Computertechnik, OS Windows, Apple und Linux.

I still think it’s cool if the outsourced call centers take off like this, as soon as you say hello (you’re still hoping for Swiss German…)

“Can’t help them”

Then the attempt was made to forward it to the tech department, but this was left alone because it would already be an admin question…

I can call tomorrow and maybe it will work then.

mkay, very special 😄

Show original language (German)

The problem is that all the big telcos in Europe buy from the same supplier, so redundancy doesn’t help. See 04.12.15 Deutsche Telekom. There are rosy times ahead of us.

P.S. Swisscom has to be liable for the failure and millions are wasted again.

72. million for violating the Comco and other cases are still in the pipeline.

Where is this supposed to lead???

Ultimately, customers are finally paying for Swisscom’s bullshit.

Show original language (German)

There is a huge difference between 2 hours and more than 8 hours. Only so much would have happened on a Saturday if the shops had remained in chaos.

Show original language (German)

The difference to your theory. If I have 5 centers in the country, 4 don’t fail. Only one is affected at a time. I can trace this technology back to Compuserve crashes in the early 90s. ATT’s continental servers always run stably without exception. This lack of risk redundancy is also a problem with Apple mail systems. It is not for nothing that Apple has now been using its third email service since 1995 and none has ever been stable (from an industry perspective).

Show original language (German)

@Delta unfortunately the world is becoming smarter and therefore more complex. Your claim “If I have 5 headquarters in the country, 4 won’t fail” is not true. If certain unknown worst-case errors occur, an entire infrastructure can be affected. See article D-Telekom Radius server, no access.

Show original language (German)

The Kundencenter in Interlaken is still disrupted. I had already called the hotline on Saturday and the Swiss-wide fault was activated there.

Show original language (German)

If there is only one Radius server - the system is not designed to be redundant. I clearly want Swissocm to separate the networks better. I just don’t understand why there should be a failure from Lausanne to Chur. This is simply not smart risk management.

Show original language (German)

To be honest, the Radius server was definitely designed to be redundant. Even with redundancy there is no such thing as 100% security, that should be obvious to everyone. Of course the customers are annoyed, even if I had been affected myself.

Show original language (German)