Good morning,

I am taking the liberty of writing because I encounter the same problem, that is to say restarts (sometimes freezes) of my Internet Box Plus. I switched to fiber around mid-April, and immediately experienced random reboots. At the beginning this happened to me about once a week, and lately since the new update almost every 24/48 hours. I tested the solutions proposed on this forum in vain, and I strongly suspect that the problem comes from an instability of the box.

I have the impression that we will have to wait for a new model of router in the hope of having a change.

Thanks for the info. Will try.

Hello FM33,

We will contact you personally as soon as possible for support.

Cordialement

Same at home… It’s been a month since I rebooted the box several times: 5-6 automatic ones and 2-3 that I did myself following a loss of Internet and TV.

I tried all the solutions I could find on this forum, resetting the box, checking the firmware, cables, dhcp but nothing worked. I wonder if this isn’t actually a hardware problem.

I point out that everything worked perfectly for several months with the new box and suddenly everything went into a tailspin without any modification on my part.

Do you have a solution? Should a replacement of the box be considered?

Personally, changing my box didn’t help anything. A technician came to my house to test my line. Apparently the latter being impeccable he proceeded to exchange the router. Unfortunately my reboots and freezes are still present. For example in the last 24 hours I have had 2 reboots and a freeze.

Either they tried the placebo effect, or their entire stock of boxes needs to be reviewed:smileyhappy:

For several days, my internet box has been resetting itself and it seems that the problem is widespread since at the office located in another district of Geneva we experience the same untimely outages several times a day.

This is neither a problem with the fiber optic cable nor with the configuration of the boxes, everything has been checked by an IT specialist.

I am waiting for a position from Swisscom and above all a solution because it is becoming very complicated to work in these conditions.

@nico66

Hotline: 0800 800 800

Hi.

We know the standard responses from the Hotline.

1: Disconnect the antivirus.

2: It is not Swisscom which has a problem but it is you who made a false manipulation.

3: we will send you a technician.

And 6 months later we still have the problems and we are still waiting for the technician.

Not quite but almost:

The hotline advised me to do a hard reset so that the updates take place (normally it’s automatic….).

Then if this continues, the Hotline explains to me that it may be a problem with the firmware of the box. And they tell me: if this is the case, too bad Sir, your box is no longer under warranty.

I adore!

I come back with good news.

While looking for a solution to the problem on the German part of the forum (thanks Google Translate), I came across a post which mentioned a problem with IPv6 which would be resolved for the future version 8 of the firmware.

It’s been a little over 11 days since I deactivated it and no restarts. I noticed on other forums that apparently several suffer from the same problem, I hope that they will read this post and resolve their outages/resets by deactivating IPv6 in the box options. In any case it seems that while waiting for a future firmware this is the solution.

ciao idoc

I saw in another identical subject that a guy had found the solution while waiting for the new firmware.

Try disabling IPv6 and it should work:

[https://community.swisscom.ch/t5/Discussions-sur-les-routeurs/Internet-box-reboot/m-p/388884#M854](https://community.swisscom.ch/t5/Discussions-sur- les-routeurs/Internet-box-reboot/m-p/388884#M854)

tell us again if it helps or not

greetings

Great, thanks for your help, I’ll try. Good afternoon

Hello everyone.,

This is a very interesting and intriguing observation, FM33.

Many thanks for reporting it here, and especially for your research!

As you say, to try by anyone who suffers from this problem. 😉

I would happily imagine it as being a good avenue to explore. “Well done!”

Good evening to you and all of you.

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[ 15.09 2016 18:35 - addition n.b/p ]

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Many thanks for giving me your Likes! It’s much appreciated 🙂

Hello Tortue Ninchat, hello everyone.,

Yes, please tell us again your feedback after some testing time.

So a nice way to close “your” discussion thread yourself with the key to the solution in hand, hopefully 😉

Excellent evening to you and all of you.

[21:57 - text added]

Great, glad to hear the problem seems to be resolved. In any case the symptoms were identical for me, and I haven’t had a reboot for 32 days and 6 hours now:smileyhappy: