Hello @nwi, after reading the posts I see that replacing the bug does not solve the problem. The firmware being identical on all Internet Boxes (if up to date) and if we consider that the problem is not generalized, or look if we eliminate the problem in the firmware!

1.- The box is connected to the same electrical group as a large electricity consumer (fridge, washing machine, etc.)

2.- The phase which powers the apartment circuit breaker (hence the Box) is a poorly balanced phase (starting the heating, elevator, etc.)

3.- Are there inverters that reinject current into the electrical network (photovoltaic panel).

4.- I would end up with the earthing if there is a good earthing of the sockets.

If the Box is very sensitive to these variations, it would be good to check the points above.
It would also be good to have an idea of ​​where it is located by putting the postal code at the end of its name ex: Ro_CI-1004 gives an idea of ​​the exchange to which we connect and we can also indicate the serial number, model and version of the firmware. This would allow us to make statistics of where the rebooting Boxes are located and also see if it is the same manufacturing series. So no solutions but other avenues to explore.

Greetings @ all

I have exactly the same problem after switching to fiber. Reboot of the internet box almost every day. Swisscom changed the router once and also changed the port. No improvement.

On the other hand, I have a soundbar connected via LAN to the router which resets at the same time as the router, but this is not the case for the TV. Very strange. I tried to change multiple sockets and wall sockets without success.

Have you tested it by unplugging the soundbar? Just to determine if the router causes the reset or if the bar causes the reboot?
Otherwise, check the IP addressing of your network.

The problem is clearly linked to the Internet Box, I had a Centro Grande that I changed about a month ago. Since I got it, the box restarts several times a day and my connection is unstable, nice the paid “upgrade” to a box that doesn’t work properly!

Hello everyone,

We are sorry for the inconvenience caused by these outages. If interruptions are still active and the connection between your router and PC is wired, we suggest you provide us with details of your installation, so we can analyze your file.

If you are currently connected via WLAN, we suggest that you first connect your PC with an Ethernet cable and then provide us with feedback. You can also consult the following help page: Resolve WLAN connection problems.

@Druss, we have forwarded your request to our specialists who will contact you as soon as possible.

Have a nice day everyone.

Cordialement,

Hello, I constantly have micro cuts and the last time I called I was blown away, perhaps my remarks on the incapacity and on the Moroccan accent of my interlocutor did not pass.

We are always told that the hotline is in Switzerland but I find it very difficult to believe it. It is known that most of the hotlines are in Morocco and what reinforces this idea for me is that they can never test a line.

Dear idoc,

Swisscom handles most customer inquiries internally. To be able to cover peak periods, a small portion of requests are taken over by external partners. All our call centers are located in Switzerland to guarantee good working conditions and that each employee can benefit from the conditions in force under Swiss labor law.

Best regards,

Hello Zoe,

Thank you for the response, one of your specialists called me and is working on the issue. I will keep you informed of the progress.

Thank you for the quick response and quick action.

Cordialement,

Good morning,

This internet box is a real disaster and Swisscom is not only unable to find the cause of my random restarts but also does not really seem to take the trouble to do a comparative analysis with its different customers experiencing the same symptom. In principle in this type of problem we do a (for example) Kepner Tregoe type analysis to compare the different configurations and try to find common points.

My internet box restarted twice in the space of 10 minutes around 3:30 p.m. today. It had also restarted randomly in recent days.

I don’t think I should expect much from Swisscom anymore regarding this problem.

Best regards

Nicholas

Hello nwi,

We are really sorry that you are not satisfied with our Internet-Box. We’ll happily analyze your line if random restarts persist. Do not hesitate to contact us if necessary and we wish you a very good weekend.

Cordialement

Good morning,

I’m coming back to the news because I still have the same problems, namely the box which restarts about once a day, and what’s more, I had to deactivate the application module because otherwise the parental controls were activated for no reason and blocked all internet connections… My box is up to date with the firmware and I have already tried to change the cable, change the socket, the box has already been changed and a swisscom electrician has already come by to try to correct the problem . Is there any solution left or should I settle for a connection that works when it wants to?

Good evening Yotatan,
your request will be sent to the competent department who will contact you as quickly as possible. Have a nice evening.

Cordialement

Good morning,

I’ve been seeing the same kind of problems for months, including unwanted and unconfigured parental blocking after restarting 😞 I’m waiting for the Swisscom technician who is due to come this morning, for the second time in two weeks…

Pascal F

I still haven’t heard from a technician and the box is doing more and more reboots, we’re doing more than one per day… the situation is really starting to become painful!

@Nick1 Hello,

Reset your Box on the small hole in the box and not restart it using the remote control.

Cordialement

Good morning,

I am taking the liberty of writing because I encounter the same problem, that is to say restarts (sometimes freezes) of my Internet Box Plus. I switched to fiber around mid-April, and immediately experienced random reboots. At the beginning this happened to me about once a week, and lately since the new update almost every 24/48 hours. I tested the solutions proposed on this forum in vain, and I strongly suspect that the problem comes from an instability of the box.

I have the impression that we will have to wait for a new model of router in the hope of having a change.

Thanks for the info. Will try.

Hello FM33,

We will contact you personally as soon as possible for support.

Cordialement

Same at home… It’s been a month since I rebooted the box several times: 5-6 automatic ones and 2-3 that I did myself following a loss of Internet and TV.

I tried all the solutions I could find on this forum, resetting the box, checking the firmware, cables, dhcp but nothing worked. I wonder if this isn’t actually a hardware problem.

I point out that everything worked perfectly for several months with the new box and suddenly everything went into a tailspin without any modification on my part.

Do you have a solution? Should a replacement of the box be considered?